Doorstep Pickup
Free doorstep pickup was described as convenient, with one parcel arriving on schedule.
EC CARGO UAE
Al Qusais
EC CARGO UAE is a courier and freight service in Al Qusais handling air and sea cargo, household shipments and larger consignments. Reviews mention convenient doorstep pickup and careful bubble packing for items such as children’s toys and books, though delivery reliability varies sharply.
Reputation Score
3.9
★★★★☆
1,659 ratings
Source: Google Maps
The Good Stuff
Careful Packing
One Kerala shipment used bubble packing that kept children’s toys safe during transit.
Successful Delivery
A 23 kg shipment reached Kerala in 12 days, despite tracking not being available.
Safe Arrival
Some customers report shipments arriving safely and on schedule without damage.
Tips for a Better Visit
Confirm Mode. Get the air-versus-normal cargo mode and delivery estimate in writing; one customer was quoted 7–8 days, then told 15–18.
Test Tracking. Before paying, ask for a working tracking ID and check that it produces updates; some customers could not track their parcels.
Clarify Delivery. Confirm that door-to-door means home delivery and ask about possible destination charges before sending the parcel.
Protect Fragile Items. Photograph fragile goods and ask how they will be protected; one customer reported broken items and no compensation follow-up.
Check Customs. Ask what customs document or reference will be supplied if clearance stalls; one Mumbai customer was not given the IGM number.
Plan the visit
Practical details
EC Cargo Head Office, Almulla - Warehouse No. 1 - 3 Amman St - near Zulekha Hospital
Al Qusais Ind. Third, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
Air cargo
Air cargo is a commonly mentioned option, but quoted delivery times vary widely and are often disputed in reviews.
Sea cargo
Sea cargo is mentioned for larger shipments, with one reviewer reporting a delivery estimate of 30–40 days.
Door-to-door delivery
Door-to-door delivery is advertised in customer bookings, although one Dammam shipment required office collection instead.
Common Concerns
Long Delays
Many reviewers report air shipments taking 30–110 days or remaining undelivered well beyond the quoted timeframe.
Poor Communication
Calls, WhatsApp messages and emails are repeatedly described as unanswered or met with contradictory updates.
Weak Tracking
Several customers say tracking numbers or website updates were unavailable, incomplete or unusable.
Damaged Goods
Reviews include torn, wet and broken packages, including fragile items damaged despite an on-time delivery.
Routing Issues
A door-to-door parcel for Dammam was routed to Al Hofuf, then collected from the office with an extra SAR 50 charge.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 13 per kg
this shipment
“Additionally, I was charged AED 13 per kg for this shipment”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
EC CARGO UAE is a courier and freight operator in Al Qusais for air cargo, sea cargo and household shipments. Customers use it for parcels and larger loads to destinations including Kerala, Mumbai, Dammam and Siliguri. A few reviews describe useful doorstep pickup, bubble-packed toys and books, and deliveries that arrived safely or within 12–17 days.
The experience is highly inconsistent, however. A large group of reviewers report air shipments promised for 7–20 days taking 30–110 days, with some still undelivered after several months. Customs clearance is a recurring explanation, but customers often say they received no firm timeline or clear status.
Tracking is another major concern: some tracking numbers did not work, while one website record remained unchanged for 12 days. Communication deserves particular attention before booking. Reviews mention unanswered calls and WhatsApp messages, contradictory updates, and difficulty reaching destination teams.
There are also reports of incorrect routing, extra charges, office collection instead of door delivery, torn boxes, wet goods and broken fragile items. Ask for the cargo mode, delivery commitment, working tracking details, customs references and any possible extra fees in writing. If timing or irreplaceable belongings matters, these reviews suggest weighing the uncertainty carefully.