Quick changes
One Sunday visit took under 15 minutes, including a booking change made for a ticket bought through booking.com.
EgyptAir Airlines Dubai مصرللطيران دبي
Deira
EgyptAir’s Dubai sales office in Deira handles flight bookings and ticket changes, with customers also visiting for help with refunds and delayed-baggage claims. Reviews suggest the office can be more effective than phone or email when you need a booking issue handled in person.
Reputation Score
3.5
★★★★☆
677 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Several customers found individual office staff polite and helpful, including one who explained options for changing tickets.
Good location
The Deira office is described as easy to find and conveniently located.
Flight quality
One flight review described the aircraft as clean, with good-enough food and beverage service and friendly cabin crew.
Fast attendance
A customer reported being attended to quickly at the office.
Tips for a Better Visit
Go in person. For booking changes, visiting the Deira office may be more reliable than calling: one customer completed a change in under 15 minutes.
Check hours. Confirm opening times before travelling; one review says Ramadan office hours were 9:00 to 3:00.
Try off-peak. A Sunday afternoon visit was reported as uncrowded, unlike other reviews describing long lines and standing room.
Compare online. Check online fares before booking at the office; one customer said prices were better online or through other offices.
Document baggage. Keep your baggage tag and push for written updates: one delayed-bag case involved repeated airport visits and conflicting location information.
Allow parking time. Budget extra time and a paid parking fee if driving, as a review says there is no free parking outside the office.
Plan the visit
Practical details
Al Dana Building - Al Maktoum Rd
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | Closed |
| Sat | Closed |
| Sun | 9:00 AM – 5:00 PM |
Common Concerns
Baggage issues
Reviews report delayed, missing and damaged luggage, including a new bag with a broken wheel and no response to repeated emails.
Poor contact
Phone and email support are recurring weak points, with callers reporting long holds, unanswered calls and no useful response.
Refund delays
Customers describe refunds taking a month or, in one case, two years after an approved lost-luggage claim.
Flight delays
One customer said a flight was delayed three times for nine hours, while another reported a one-hour delay.
Crowded office
A review describes limited seating, no dedicated corporate counter and customers standing when the office is full.
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The Bottom Line
EgyptAir’s Dubai sales office in Deira is mainly useful for booking flights, changing tickets and pursuing issues that are difficult to settle remotely. com was changed in under 15 minutes. Other customers also found staff helpful when they explained ticket-change options.
The picture is much less reassuring for follow-up support. Callers describe waits of 30–40 minutes, dropped calls and unanswered emails, while refund cases reportedly stretched from a month to two years. Baggage problems are a serious recurring concern: reviews mention luggage arriving more than a week late, bags left behind, a broken wheel and a power bank removed from a bag.
Keep your baggage tag and written records if you need to make a claim. The office itself is easy to find and can be quiet at a Sunday afternoon visit, but another review describes too little seating, customers standing and no separate corporate-sales counter. Check hours before travelling, particularly during Ramadan, and allow for paid parking.
Online fares may be cheaper, so compare before buying. In-flight feedback is mixed too: one traveller found the aircraft clean, food adequate and crew friendly, but reported screen problems; other reviews cite substantial delays.