Product Guidance
Staff often explain features, specifications and comparisons clearly, helping shoppers choose within their needs and budget.
EMAX - Burjuman Mall
Al Mankhool
EMAX - Burjuman Mall is an electronics retail and repair shop in Al Mankhool, with phones, laptops, appliances and accessories. Reviews highlight helpful product explanations, laptop guidance, phone setup, and support with transfers or after-sales issues.
Reputation Score
4.7
★★★★★
1,141 ratings
Source: Google Maps
The Good Stuff
Laptop Choice
Several reviews describe patient help choosing laptops, including clear explanations of features and technical details for non-technical buyers.
Phone Setup
Phone purchases can include practical setup help, including data migration and extended assistance with a new iPhone.
Stock Transfers
When an iPhone 16 was unavailable in-store, a review says the team arranged a transfer order from another branch.
Smooth Delivery
A TV purchase was paired with clear feature explanations and delivery reported as smooth and on time.
Accessory Help
Customers have received hands-on guidance, including a tripod demonstration and help testing a wireless microphone before purchase.
Tips for a Better Visit
Check Stock. If your preferred phone is unavailable, ask whether a transfer order from another branch can be arranged before leaving.
Confirm Charges. For repairs or warranty cases, confirm the after-sales timeline, coverage and any extra service charges before approving work.
Ask About Bags. If you need a shopping bag, ask about the policy and any fee before paying, especially for a high-value purchase.
Request Setup. When buying a phone, ask whether the team can help with setup or data migration; reviews describe this as useful hands-on support.
Plan the visit
Practical details
Burjuman center
Al Mankhool, Dubai
| Mon | 10:00 AM – 10:30 PM |
| Tue | 10:00 AM – 10:30 PM |
| Wed | 10:00 AM – 10:30 PM |
| Thu | 10:00 AM – 10:30 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:30 PM |
Popular Mentions
Redmi Note 15 series
A customer praised the clear explanations and demonstrations while considering the Redmi Note 15 series.
ASUS laptop
The ASUS laptop received detailed technical explanations for a shopper who described themselves as non-technical.
iPad A16
The iPad A16 was mentioned alongside detailed product guidance and help fitting it into a keyboard cover.
Washing machine
A washing machine purchase followed support that persuaded one customer to choose this store over their usual retailer.
Common Concerns
Disputed Charges
A customer reported an additional 160 AED charge connected to an Asus service-team case, saying it did not resolve the problem.
Cashier Complaint
One customer described a rude cashier interaction while asking about a campaign after buying AirPods.
Bag Fee
A review says a paper bag was not included with an expensive phone purchase and was described as chargeable.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
160 AED
Asus service team customer-paid issue
“I submit my damaged laptop under full emax care PLUS by the way, he gives it to the so called 'Asus service team' as a customer paid issue, prompting us to pay another 160 AED which did nothing to the case by the way”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
EMAX - Burjuman Mall is a practical stop in Al Mankhool for phones, laptops, accessories and household electronics. Reviews are especially useful for shoppers comparing laptop specifications, choosing a new phone, or needing help after purchase. Products mentioned include the iPhone 16, Redmi Note 15 series, ASUS laptops and iPad A16.
The strongest pattern is patient, detailed assistance. Customers describe staff explaining features and technical differences without pressure, helping a non-technical shopper understand an ASUS laptop, and arranging a branch transfer when an iPhone 16 was not available in the shop. Phone buyers have also reported smooth setup and data-migration support, while a TV delivery was described as smooth and on time.
There are some cautions around service consistency. One laptop after-sales case reportedly took almost a month, and another customer disputed an additional 160 AED charge connected to an Asus service-team issue. Two reviews also complain about rude interactions at the cashier or accessories counter.
Ask about warranty coverage, repair charges and expected timing before approving work. A paper bag may be chargeable, so confirm that before payment. If you are buying a phone or accessory, it is also worth asking about setup help, demonstrations and stock transfers between branches.