Online claims
One customer completed a total-loss claim online without visiting an office, following website instructions and using the call centre.
Fidelity United
Business Bay
Fidelity United is an insurance company in Business Bay, covering vehicle and medical needs. Customer experiences mention online claims, repair-garage referrals and support with total-loss settlements, although service can vary sharply by case.
Reputation Score
2.3
★★☆☆☆
487 ratings
Source: Google Maps
The Good Stuff
Fast approval
A recent vehicle-insurance review describes approval as very fast, with neat handling from the insurance team.
Quick settlement
One total-loss customer received the claim amount within a week after submitting transfer documents, despite being told it could take 15 days.
Repair referral
A customer was pleased after Fidelity United recommended Jahan Auto Repair for car repair work.
Genuine parts
One reviewer reported a fast claim process that used genuine replacement parts.
Tips for a Better Visit
Document everything. Keep call and email records and ask for a clear claim status; one customer was told for 11 days that a claim was pending when it had not been sent.
Confirm approval. Before leaving your car at a garage, confirm the insurer has approved the repair, since one vehicle waited over a month for that approval.
Check rental terms. Confirm the replacement-car entitlement and duration in writing before relying on it; a promised 14 days was later reduced to five and then cancelled.
Use online channels. For a total-loss claim, follow the website instructions and use the call centre; one reviewer completed the process without visiting an office.
Check office status. Verify the current location before visiting: a reviewer said the office had moved and advised using the call centre instead.
Chase refunds. Escalate persistently and keep the cancellation paperwork; one customer waited more than three months before the refund was resolved.
Plan the visit
Practical details
Office B703, The Opus by Omniyat, Block B - Al A'amal St
Business Bay, Dubai
Popular Mentions
NK Auto Garage
NK Auto Garage in Al Quoz was mentioned as an assigned repairer in a disappointing cracked-windshield claim.
Al-Habtoor Garage
A vehicle remained at Al-Habtoor Garage for more than a month because repair approval had not arrived.
Orange card for oman travel
A comprehensive-policy customer requested an orange card for travel to Oman but reported receiving no response for more than a week.
Common Concerns
Approval delays
Vehicle approvals can take weeks or longer; one car remained at Al-Habtoor Garage for more than a month awaiting permission to begin repairs.
Garage delays
Reviews describe minor accident repairs taking weeks or months, including one case that lasted from August 2024 to February 2025.
Rental problems
Several customers say replacement or rental cars included in their policies were not provided, or promised periods were reduced.
Refund waits
Refund requests may remain unresolved for months despite repeated calls and emails, with claims left under investigation.
DXB
LOCAL
LOCAL
The Bottom Line
Fidelity United is an insurance company in Business Bay serving customers with vehicle and medical policies. Reviews mention motor-accident claims, total-loss settlements, repair referrals and medical approvals, so the main reason to consider it is access to those insurance services rather than a walk-in retail experience. Some customers have completed claims online and received settlements quickly.
The positive cases are specific but uneven. One total-loss customer received payment within a week after submitting transfer documents, while another praised fast approval and neat handling. Customers have also mentioned Jahan Auto Repair, NK Auto Garage and Al-Habtoor Garage in connection with repairs.
Genuine replacement parts were reported in one successful claim. The dominant caution is claims administration. Many reviewers describe unanswered calls, ignored emails, unclear updates and approval delays that left cars in garages for weeks or months.
Replacement-car benefits were also disputed, and refund requests sometimes remained unresolved for several months. A medical-policy reviewer reported delayed approvals and tests being rejected, while another waited a month for a daughter’s policy to be issued after payment. If you proceed, confirm repair approval, rental terms and refund timelines in writing.
Keep every email and call record, and verify the current office location before travelling; one reviewer said it had moved and recommended using the call centre.