Clear formalities
Customers describe document handling and applications as clear, efficient and easy to complete at the branch.
First Abu Dhabi Bank (FAB) | Bur Dubai Branch
Bur Dubai
First Abu Dhabi Bank’s Bur Dubai branch handles everyday banking, including account services and document updates. It also has an ATM/CDM for withdrawals, cash and cheque deposits, and account inquiries, while reviews point to smooth account-opening and counter-service experiences when the process is well managed.
Reputation Score
3.0
★★★☆☆
304 ratings
Source: Google Maps
The Good Stuff
Fast resolution
One long-running account issue was resolved in only a few minutes after an in-person visit.
Account opening
Several visitors found opening a new account smooth, with clear explanations and quick processing.
Helpful reception
The first-contact desk has been praised for guiding customers to the right next step and assisting a senior visitor who struggled to walk.
Clean branch
One recent visitor found the branch clean and well organised, alongside fast and professional service.
Tips for a Better Visit
Confirm timelines. For cheque encashment, ask for a clear completion time before handing over your cheque and ID.
Plan ahead. If you may leave the UAE, ask about fixed-deposit release timing before taking a secured credit card.
Check fees. Ask for the fee schedule before creating or cancelling a standing order, as one customer was charged AED 50 plus VAT.
Allow extra time. Leave plenty of time for deposit-ATM use or cash services, as reviews mention queues and a 50-minute wait.
Keep references. For unresolved card requests, keep every complaint number and follow-up record; one cancellation remained active despite repeated contacts.
Plan the visit
Practical details
Al Rostamani Building - Abdulla - Khalid Bin Al Waleed Rd
Bur Dubai - Al Hamriya, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
Bank account
Account opening is a recurring practical use mentioned in reviews, with some customers describing the process as quick and clearly explained.
Credit card cancellation
Credit card cancellation appears in reviews as a service requiring persistent follow-up, with one request remaining unresolved.
Fixed deposit
Reviews mention returning a fixed deposit after closing a secured credit card, including a reported 45-day waiting period.
Mobile application
The branch can help customers activate their mobile application when they are having trouble doing so themselves.
Cheque encashment
Cheque encashment is handled at the branch, although one visitor reported waiting without receiving a clear completion timeline.
Common Concerns
Deposit delays
Returning a fixed deposit after closing a secured credit card may require a 45-day wait and an in-person branch visit.
Slow phone support
Phone banking waits can be lengthy, with one review reporting at least 45 minutes before reaching a representative.
Card delays
A customer reported waiting more than three weeks for a debit card despite follow-ups through several channels.
ATM queues
The deposit ATM can be crowded, with customers reporting long queues.
Unexpected fee
A cancelled standing order still resulted in an AED 50 plus VAT charge, which the customer found insufficiently explained.
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The Bottom Line
FAB’s Bur Dubai branch is used for practical counter banking rather than just cash withdrawals. Reviews specifically mention opening a bank account, updating KYC documents, resolving account or card issues, and handling debit-card or cheque-book delivery. The branch also has an ATM/CDM for withdrawals, cash and cheque deposits, and account inquiries.
The strongest experiences are tied to staff who explain the paperwork clearly and finish applications or account updates quickly. Some visitors completed account opening without difficulty, while another had a long-standing account problem resolved within minutes at the branch. The reception desk has also been praised for directing customers appropriately and helping a senior visitor who had difficulty walking.
There is a less predictable side. Customers report long phone-banking waits, a debit card delayed for more than three weeks, and a crowded deposit ATM. Cheque encashment and requests such as fresh notes have also involved unclear communication and substantial waiting.
If you are closing a credit card secured by a fixed deposit, check the release process carefully: one customer was told to wait 45 days and return in person. Fee transparency is another point to clarify, with a reported AED 50 plus VAT standing-order charge.