Account Opening
Several customers describe account opening as smooth, with policies and minimum-balance information explained clearly.
First Abu Dhabi Bank (FAB) | Rolex Tower Branch
DIFC
First Abu Dhabi Bank’s Rolex Tower Branch serves everyday banking needs in DIFC, including account opening, cheque encashment and support with digital banking. Reviews often describe courteous, efficient help for straightforward transactions, though account closures and complaint follow-up have been less consistent.
Reputation Score
3.6
★★★★☆
282 ratings
Source: Google Maps
The Good Stuff
Cheque Encashment
A cheque-encashment visit was reported as polite, supportive and completed without problems.
Efficient Service
Customers report smooth, prompt processing for branch transactions and account-related requests.
Clear Guidance
One customer said the next steps were explained clearly while settling a case at the branch.
Helpful Staff
Reviews include examples of patient, professional assistance with account issues and banking processes.
Tips for a Better Visit
Confirm Fees. Ask for the current statement fee before requesting copies; one customer was quoted 150dhs for six months.
Track Closures. For account or card closure, keep payment proof and request written confirmation, as one case remained unresolved after payment.
Allow Time. Build in extra time for complex account issues; one visitor reported spending hours moving between staff without resolution.
Escalate Delays. If a digital request stalls, record your follow-ups and ask for a clear resolution timeline rather than relying on repeated wait requests.
Check Hours. Check weekend availability before travelling, as a customer specifically praised support during the weekend until 12 AM.
Plan the visit
Practical details
117 Sheikh Zayed Rd
Trade Center Second - DIFC, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
encash a cheque
Cheque encashment was reported as a smooth branch transaction.
golden visa against fixed deposit
One customer said the branch helped them obtain a golden visa against a fixed deposit.
Common Concerns
Closure Delays
A customer said an account remained open for five months and later showed a negative balance despite requesting closure.
Poor Follow-up
A credit-card closure case involved repeated contact, collection calls and no clearance letter after the payment was processed.
Statement Fees
Customers reported being asked to pay 150dhs for a six-month bank statement, while another branch had provided one without charge.
Long Waits
One review describes being passed between people for hours without the issue being solved.
Call Delays
Phone support was reported to involve repeated attempts, waits over 10 minutes and sometimes more than 30 minutes.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
150dhs
6 month bank statement
“I have asked for 6 month bank statement and was asked to pay 150dhs which is 25dhs per month”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
FAB’s Rolex Tower Branch is a practical DIFC stop for everyday banking. Reviews specifically mention opening accounts, encashing cheques, getting help with the mobile application and arranging a golden visa against a fixed deposit. Straightforward visits can be quick: customers describe smooth transactions, clear explanations and efficient teller service.
The strongest pattern is the staff interaction. Multiple reviewers describe patient, polite help with account opening, withdrawals, transfers and account problems. One customer said a months-long digital-banking issue was resolved in two well-managed visits, while another found the FAB app easy to use after receiving login assistance.
There are important caveats for more complicated requests. Account and card closures have drawn complaints about long delays, unexplained negative balances, collection calls and missing clearance letters. A separate reviewer reported being passed between people for hours without a solution.
Phone support may also take repeated attempts, with waits sometimes exceeding 30 minutes. Check fees before ordering statements: one customer reported being charged 150dhs for a six-month bank statement, while another branch had provided one free. For closure or payment matters, keep your documents and ask for written confirmation.
Weekend service was mentioned in one review, but checking current hours first is still sensible.