Quick transactions
One customer reported completing a transaction within five minutes at the branch.
First Abu Dhabi Bank (FAB) | Mall of The Emirates Branch
Al Barsha
FAB’s Mall of the Emirates branch handles everyday personal banking, including account opening and cheque encashment. It also has an ATM/CDM for withdrawals, cash or cheque deposits and account enquiries, with the convenience of Mall of the Emirates parking in Al Barsha.
Reputation Score
3.0
★★★☆☆
1,059 ratings
Source: Google Maps
The Good Stuff
Account opening
Several reviews describe account opening as quick, smooth and clearly explained.
Helpful guidance
Customers describe staff as patient and willing to explain processes and answer questions clearly.
Secure checks
A review specifically appreciated careful signature checking as part of the branch’s security procedures.
Mall parking
The branch is easy to reach within Mall of the Emirates, with plenty of parking available.
Organised tellers
The teller manager and elite teller service were described as organised, efficient and helpful.
Tips for a Better Visit
Allow time. For closures or settlements, leave a generous buffer: one customer waited almost two hours when payment confirmation delayed the process.
Clarify fees. Before paying, ask what every extra charge covers and when a transfer will reflect in the app.
Avoid queues. The branch can be extremely busy, so visiting outside peak periods may help reduce waiting.
Ask alternatives. If regular counters are occupied, ask whether another office or available team member can assist with your request.
Plan closures. If you are leaving the UAE, confirm the closure and funds-release timeline well in advance; some processes require a branch visit.
Use parking. For a car visit, Mall of the Emirates is reported to have plenty of parking and straightforward access to the branch.
Plan the visit
Practical details
Mall of The Emirates - E11 Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 4:00 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
opening my bank account
Account opening is repeatedly described as a smooth, quick branch service when the process is handled clearly.
cheque encashment
A customer specifically praised the branch’s assistance with cheque encashment.
loan settlement
Loan settlement is mentioned as a branch transaction, though one review reported unclear charges and a lengthy delay.
liability letter
Customers mention the release or processing of a liability letter through customer service.
Common Concerns
Long waits
Some customers waited over an hour, including almost two hours during a loan-settlement visit.
Busy branch
A customer opening an account encountered a long queue and many tokens ahead, suggesting high demand.
Slow closures
Account and card closures can involve prolonged follow-up; one fixed-deposit case required a 45-day wait and an in-person visit.
Phone delays
Phone banking was reported to take 29 minutes without producing a result.
Unclear charges
One customer said an additional payment was not explained before the transfer, then had to wait for it to appear in the app.
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The Bottom Line
FAB’s Mall of the Emirates branch in Al Barsha is a practical stop for everyday banking. Reviews specifically mention opening a bank account, cheque encashment, loan settlement and help with card or account issues. An ATM/CDM is also available for withdrawals, cash or cheque deposits and account enquiries.
The strongest experiences centre on patient explanations and efficient counter service. Customers describe account opening as quick and smooth, while another completed a transaction within five minutes. Careful signature checking was appreciated as a useful security step, and the branch benefits from plenty of Mall of the Emirates parking.
The main caution is time. This is a busy branch, and reviews include long queues, waits of more than an hour and one loan-settlement visit that stalled for almost two hours because payment confirmation had not been explained clearly. Phone support also drew a complaint about a 29-minute hold.
Account and credit-card closures may take substantially longer than a routine visit, with one fixed-deposit case involving a 45-day wait and an in-person collection. For anything involving settlement, closure or fees, ask for the full timeline and charges before transferring money, and allow plenty of time.