Account Opening
One review says the bank account was opened within five minutes after a clear explanation of the process.
First Abu Dhabi Bank (FAB) | Dubai Mall Branch
Downtown Dubai
First Abu Dhabi Bank’s Dubai Mall branch in Downtown Dubai handles everyday banking, including account opening, savings accounts and credit-card queries. It also has an ATM/CDM for withdrawals, cash or cheque deposits and account enquiries, while reviews often praise staff for explaining processes clearly and resolving issues efficiently.
Reputation Score
3.5
★★★★☆
387 ratings
Source: Google Maps
The Good Stuff
Clear Guidance
Customers describe staff taking time to explain account and credit-card details step by step, which helps with unfamiliar banking procedures.
Fast Resolution
Several reviews mention banking problems being handled quickly, including one issue resolved after ten days of difficulty elsewhere.
Account Support
The branch has received praise for practical help with account problems, including an account block that was resolved quickly.
Professional Service
Reviews describe the branch team as patient, polite and professional during account opening and other banking procedures.
Tips for a Better Visit
Allow Time. Plan extra time for your visit: a review describes a long wait in the branch’s waiting area.
Confirm Hours. Check the branch’s current closing time before travelling late; one visitor found it closed at 9pm despite posted 10pm hours.
Get Confirmation. For account closure, ask when your confirmation certificate will arrive; one review says it took 2 to 3 working days.
Check Cutoffs. If depositing a large amount of cash, confirm the branch’s acceptance and timing first, as one customer was refused near shift end.
Keep References. For unresolved card issues, keep complaint reference numbers and request written confirmation, since one review describes repeated follow-ups without action.
Plan the visit
Practical details
Unit LG - 136 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 4:00 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
Savings account
A review says the savings account was opened easily with patient guidance.
iSave
One visitor sought help enrolling in iSave when the mobile banking app was not working.
Common Concerns
Phone Delays
Phone support is a recurring frustration: one customer reported being kept on hold for 15–20 minutes without a resolution.
Closure Delays
Account and card closures have caused problems, with reviews describing rejected requests, unclear communication and repeated follow-ups.
Long Queues
The branch can be very busy, and one customer said they spent a long time waiting in the waiting area.
Hours Mismatch
One visitor found the branch closed at 9pm despite seeing posted hours stating it worked until 10pm.
Deposit Refusal
A customer said a relatively large cash deposit was refused when staff had about an hour left in their shift.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 315
credit card membership fee
“Reverse the incorrectly charged membership fee of AED 315”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
FAB’s Dubai Mall branch is a practical stop for everyday banking in Downtown Dubai. Reviews specifically mention opening a bank account, setting up a savings account, discussing credit cards and getting help with account problems. The branch-supplied ATM/CDM also handles withdrawals, cash or cheque deposits and account enquiries, so some simple tasks may not require a counter visit.
The strongest pattern in the reviews is staff-level support. Customers describe patient explanations, smooth account opening and quick help with blocked accounts or other banking issues. Several people say procedures were explained clearly, including one account opened within five minutes.
Service is not perfectly consistent, though: one visitor found the interaction dismissive and left, while another reported a large cash deposit being refused near the end of a shift. Allow extra time if you visit in person. The branch can be busy, and phone support has been criticised for 15–20-minute holds without resolution.
Closure requests also appear to need persistence; one customer reported repeated rejection and another waited 2 to 3 working days for a confirmation certificate. Late-evening visitors should check current hours rather than rely on a posted 10pm closing time.