Visa speed
Several customers reported quick processing, including one maid visa completed in under two weeks.
مركز إمداد لخدمات العمالة المساعدة | Imdad Center For Domestic Workers
Bur Dubai - Ras Al Khor Industrial Area 1
Imdad Center is a home help service agency in Bur Dubai - Ras Al Khor Industrial Area 1, handling maid visa applications and nanny or housemaid placement. Reviews often describe clear guidance, frequent updates and a smoother process than expected, though contract and refund terms deserve careful checking.
Reputation Score
4.7
★★★★★
689 ratings
Source: Google Maps
The Good Stuff
Candidate matching
Reviews say the agency listened to family requirements and presented candidates who matched them.
Clear guidance
Customers describe the process, requirements and fees as clearly explained from the start.
Candidate choice
One review highlights a wide selection of nannies across different backgrounds and experience levels.
Status updates
Visa customers appreciated receiving regular updates on application status and progress.
Human support
A customer noted that WhatsApp questions were answered by an actual person rather than a chatbot.
Aftercare
One family says the agency followed up after the maid arrived to check that things were going smoothly.
Tips for a Better Visit
Check terms. Before signing, ask for the written contract and confirm replacement, cancellation and refund terms.
Confirm debits. Ask when auto-debit stops and how reimbursement works if the helper leaves or is returned.
Request fees. Get every charge explained in writing before paying, including visa-related steps and any contract fee.
Track documents. Ask for a timeline covering the visa, medical and Emirates ID stages, then keep the status updates.
Test fit. Discuss the worker's specific skills and expectations before committing, since one review reported a mismatch soon after arrival.
Plan the visit
Practical details
Malik Amer Ibrahim - Office No 1
Bur Dubai - Ras Al Khor Industrial Area 1, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Popular Mentions
nanny hiring process
Families use the agency to identify a nanny who fits their requirements, with reviewers describing support throughout the selection process.
house maid
Housemaid placement is another frequently described service, including help finding a suitable match for a family.
visa transfer
One customer reported a visa transfer completed in four working days, with related documents delivered within a week.
Common Concerns
Contract dispute
One customer reported an AED 900 contract fee and said promised 24-hour replacements were not provided.
Refund delays
A review describes continued auto-debit deductions after the helper left, with only one of two months refunded.
Mismatch concerns
One customer said the helper's skills did not match what had been represented and felt financially locked into the contract.
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The Bottom Line
Imdad Center handles domestic-worker services in Bur Dubai - Ras Al Khor Industrial Area 1, with reviews mainly focusing on maid visa processing and nanny or housemaid placement. Customers describe being guided through the application, receiving progress updates, and finding the process easier than expected. Some visa cases were reportedly completed in less than a week, while another took under two weeks.
For families hiring help, reviewers mention a broad selection of nannies from different backgrounds and say the agency took time to understand household requirements before presenting candidates. One family also appreciated a follow-up after the maid arrived. WhatsApp support is described as coming from a real person rather than a chatbot, which is useful when documents or next steps need clarification.
The main caution is contractual rather than about the general process. One customer reported an AED 900 contract fee and unsuccessful replacement requests; another said auto-debit deductions continued after the helper stopped working and that part of the refund remained outstanding. A separate review raised concerns about a mismatch between represented skills and the worker's abilities.
Before committing, get the contract, replacement policy, cancellation rules, refund process and payment schedule in writing, and keep records of all updates and charges.