Clear guidance
Customers say the hiring procedure and signup benefits were explained clearly and professionally.
maids.cc + nannies + visa services
Jumeirah
A Jumeirah home-help agency for hiring maids and nannies, with visa processing support. Reviews point to a useful option for arranging a maid visa or getting guidance on bringing a nanny into the country.
Reputation Score
4.8
★★★★★
144 ratings
Source: Google Maps
The Good Stuff
Visa handling
One customer said their maid visa was handled without hassle.
Smooth process
Several reviews describe the service as straightforward, with minimal paperwork and no complications at the Mercato Mall branch.
Nanny advice
The Mercato Mall counter helped one customer understand the process of bringing a nanny into the country.
Responsive help
Some customers report quick replies, clear communication and efficient follow-up during their applications.
Tips for a Better Visit
Confirm contact. Before committing, confirm how to reach a human representative if the chatbot cannot answer your questions.
Clarify fees. Get replacement terms and the monthly fee in writing; one customer reported 3,129 being charged instead of 1,400.
Ask logistics. Ask at the outset whether medicals and biometrics require a trip to the Barsha office and how long it may take.
Check suitability. Discuss cleaning, childcare and household expectations carefully, as one customer reported problems managing a normal household.
Plan the visit
Practical details
Mercato Shopping Mall - Basement floor - Jumeirah Beach Rd - next to Minutes kiosk
Jumeirah - Jumeirah 1, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Hard to reach
Some customers found it extremely difficult to reach a human representative when the chatbot could not resolve their questions.
Slow replies
A customer said responses could take many days despite trying several communication channels.
Unexpected charges
One contract dispute involved a reported monthly charge of 3,129 instead of the agreed 1,400 after a replacement-maid arrangement.
Unclear logistics
A customer said they were only later told to send the maid to the Barsha office for medicals and other formalities.
Worker fit
One household reported difficulty finding workers who were both willing to work and comfortable managing children and a normal household.
DXB
LOCAL
LOCAL
The Bottom Line
cc is a Jumeirah home-help agency where customers use the service to hire a maid or nanny and arrange related visa procedures. Reviews specifically mention guidance for bringing a nanny into the country, hiring a maid or nanny, and handling a maid visa. The strongest experiences describe a smooth, fast process with clear explanations and minimal paperwork.
The in-person counter at Mercato Mall is mentioned as a useful place to ask questions, while several customers praise the service for making signup and visa steps feel straightforward. Clear communication is a recurring positive when the process goes well, but the experience is not consistent. The main caution is support after an issue arises.
Reviews describe the chatbot as unhelpful, difficulty reaching a human representative, and response times of several days. One customer also reported being charged 3,129 rather than an agreed 1,400 after a replacement-maid arrangement, so contract terms and fees deserve careful checking. Another was surprised by a later instruction to take the maid to the Barsha office for medicals and other formalities.
Before proceeding, confirm the full process, replacement conditions, charges and escalation route in writing.