Paperwork Support
The team handles documentation, health checks and official requirements, which is especially useful for complicated import destinations.
JetSet Pets - Pet Relocation Dubai
Business Bay
JetSet Pets is a Dubai-based pet relocation company in Business Bay, helping owners move cats and dogs internationally. Reviews highlight hands-on paperwork support, airport assistance and door-to-door journeys, including complex routes to Australia, Mauritius and Europe.
Reputation Score
4.9
★★★★★
404 ratings
Source: Google Maps
The Good Stuff
Frequent Updates
Customers describe regular status updates, including daily photos while pets were boarding and follow-ups after arrival.
Pet Care
Reviews include pets being fed, hydrated and monitored through customs, airport handling and quarantine until they reached their owners.
Clear Quotes
Several customers valued detailed, transparent quotations and said charges were explained upfront without unexpected additions.
Door-to-Door
The door-to-door option can cover collection from home, airport formalities, transfers and delivery to the destination address.
Airport Help
Customers have received practical airport support, including crate handling, check-in assistance and handover to live-animal authorities.
Rescue Experience
Reviews describe successful support for rescued and difficult-to-handle pets, including a street-rescued cat moved to London in under four weeks.
Tips for a Better Visit
Start Early. Begin well ahead of departure for difficult destinations: one customer contacted the company over a year before travelling to arrange changing requirements.
Ask Updates. Request a clear communication plan; customers have used WhatsApp and received immediate updates during the journey.
Check Quarantine. If your destination requires quarantine, ask who handles arrival arrangements and how long your pet will remain there.
Discuss Crates. Tell the team early if you need a crate or if your dog is not crate-trained; one customer arranged both the crate and supplies through them.
Compare Quotes. Compare quotations, but check what each includes; reviews say JetSet Pets explained charges and handled more of the process than some cheaper alternatives.
Confirm Route. Ask about airline and transit restrictions before booking, since changing country rules and route limitations can require a different itinerary.
Plan the visit
Practical details
The Binary by OMNIYAT 32 Marasi Drive Street
Business Bay, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 3:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Excess baggage (hold)
One customer travelled with a sausage dog from Dubai to Nice using the pet as excess baggage in the aircraft hold.
cat in cabin
Reviews include arranging a cat to travel in the cabin with its owner, rather than separately in cargo.
Quarantine Center in Melbourne
For an Australia move, the team followed up with the quarantine facility and monitored the pet until release.
WhatsApp group
A dedicated WhatsApp group was used for immediate communication during a cat's relocation to Melbourne.
Common Concerns
Not Cheapest
One customer found cheaper alternatives, although they felt JetSet Pets was not the most expensive and considered the service worthwhile.
Partner Delays
A review mentioned that an agent in the US was sometimes slow to respond, so overseas coordination may vary by partner.
DXB
LOCAL
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The Bottom Line
JetSet Pets is a pet relocation company serving Dubai from Business Bay, with reviews covering both inbound and outbound international moves for cats, dogs and multi-pet households. You can use it for documentation and health-check coordination, airport handovers, door-to-door collection and delivery, and support with quarantine arrangements abroad. That makes it relevant for anything from a cat travelling in the cabin to several large dogs flying internationally.
The strongest theme is communication. Customers describe step-by-step guidance, transparent quotations, WhatsApp updates, daily photos during boarding and follow-up with overseas quarantine centres. The team has also dealt with more awkward cases: rescued animals, snub-nosed French Bulldogs, non-crate-trained dogs and difficult destinations such as Australia.
Airport assistance is a practical plus. Reviews mention help with check-in, crate handling, customs clearance and handover to live-animal authorities. Some journeys were arranged as excess baggage in the hold, while others used cabin travel or partner agents at the destination.
Plan early for destinations with changing import rules or quarantine. The service is not always the cheapest option, and one customer reported slow replies from a US-side agent, so ask what overseas partners handle. There are no customer-reported prices here, so request a detailed quotation and check exactly what it includes.