End-to-end help
The team handled paperwork, vet checks, airline logistics and arrival procedures, taking on the parts owners found hardest.
Pet Express LLC
International City
Pet Express LLC is a pet relocation service in International City, helping families move animals internationally. Reviews highlight hands-on help with country paperwork, vet requirements and flight logistics, including airport handovers and door-to-door arrangements.
Reputation Score
4.8
★★★★★
159 ratings
Source: Google Maps
The Good Stuff
Clear guidance
Customers were given country-specific vaccination and entry requirements in a format that made a complicated process easier to follow.
Airport support
Services mentioned include collecting pets, boarding them temporarily and completing the handover at the airport before the owner’s flight.
Live updates
Several owners received communication during travel, including itinerary updates, airport location details, photos or arrival footage.
Anxious pets
Reviews describe careful handling of nervous, elderly and traumatised animals, including a nervous cat and a 13-year-old dog.
Route flexibility
When flights were cancelled, the team explored alternative routes through France and the UK and managed paperwork across countries.
Door-to-door
Customers mention collection from home, destination delivery and airport pickup, rather than only flight paperwork.
Multiple species
Reviews cover dogs, cats, rabbits and a hamster, including a family relocation involving both a cat and a hamster.
Tips for a Better Visit
Ask early. Contact Pet Express before booking your flight so the team can advise on suitable airlines and avoid a poor routing choice.
Check rules. Ask for the destination’s vaccination, paperwork and quarantine requirements; rules differ substantially, especially for countries such as Japan.
Confirm extras. If you need more than paperwork, ask whether crate delivery, home collection or airport-to-home delivery can be arranged.
Allow flexibility. Build in contingency time: flight reductions and administrative delays have led to route changes and last-minute adjustments.
Verify name. Check that you are dealing with Pet Express LLC, as one reviewer warned about another company using the Pet Express name.
Clarify handover. Ask who handles destination clearance and where your pet will be released; reviews mention airport handovers and delivery to the new home.
Plan the visit
Practical details
Shop 11, France P16
Warsan First - France Cluster, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Pet passports and paperwork
The service includes guidance on pet passports and paperwork, with support extending to airport veterinary appointments.
pick up your dog service
Reviews mention a pickup option, including collecting a pet from the airport and delivering it to the owner’s home.
DHL shipping
For a Dubai-to-Japan export, the team prepared documents and arranged DHL shipping.
Common Concerns
Booking limits
One recent reviewer was told the company was not accepting new bookings when seeking an urgent move to France.
Blunt reply
That same enquiry received a response the reviewer described as rude, unprofessional and lacking alternatives or explanation.
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The Bottom Line
Pet Express LLC handles international pet relocation from the UAE, with reviews describing support for dogs, cats, rabbits and even a hamster. You can use the service for destination paperwork, vaccination and vet requirements, airline planning, crate arrangements, airport handovers and, in some cases, door-to-door delivery. The strongest pattern is hands-on communication during complicated moves.
Customers mention help with pet passports, health certificates, quarantine rules and airport vets, plus updates while animals are travelling. One owner received itinerary updates and photos; another used airport handover after the cats were boarded for a week. The team has also explored alternative routes when flights were cancelled, including paperwork involving multiple countries.
This is useful for anxious owners and pets with extra needs: reviews cover a nervous cat, a 13-year-old dog and a dog with PTSD, with safe arrivals reported in destinations including the UK, Australia, Japan, New Zealand and the US. Plan ahead and contact the company before booking flights, since airline choice matters. Also verify the exact business name: one reviewer warned about another company using the Pet Express name.
A recent enquiry about France reported that no new bookings were being accepted and described the reply as dismissive, so availability and communication are worth confirming early.