Water quality
Several reviewers praise the water, including one who calls it the best tasting in Dubai and another who values its lack of fluoride.
Mai Dubai L.L.C - HQ
Dubai South
Mai Dubai L.L.C - HQ is a bottled-water producer in Dubai South. Customers use it for home and office supply, especially 5-gallon bottles, while reviews also mention alkaline water and ordering through coupons, an app or WhatsApp.
Reputation Score
3.9
★★★★☆
1,145 ratings
Source: Google Maps
The Good Stuff
Clean facility
One customer noted clean premises, a newer facility and timely delivery, with most operations reportedly running on solar energy.
Polite drivers
Despite frequent service complaints, one review specifically says the delivery staff were polite and professional.
Easy app
A reviewer found the app simple to use and easy to navigate.
Smooth refund
One customer reported that an accidental account top-up refund was handled efficiently and faster than expected.
Tips for a Better Visit
Confirm delivery. Confirm the exact delivery date and follow up early; one customer reported no delivery despite calls and WhatsApp messages.
Keep backup. Keep spare water or another supplier available, as an app order was delayed four days before being blamed on no stock.
Check coupons. Ask how e-coupons work before paying, especially if you are not comfortable using smartphones or apps.
Inspect bottles. Check each container on arrival and report visible issues promptly, since one customer said an impurity complaint received no response.
Plan transport. If visiting the HQ, arrange transport in advance rather than relying on public transit.
Plan the visit
Practical details
Al Yalayis 2 - Dubai
Al Yalayis 2, Dubai
| Mon | 7:30 AM – 7:00 PM |
| Tue | 7:30 AM – 7:00 PM |
| Wed | 7:30 AM – 7:00 PM |
| Thu | 7:30 AM – 7:00 PM |
| Fri | 7:30 AM – 7:00 PM |
| Sat | 7:30 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
5-gallon container
The 5-gallon format is a recurring home-delivery product, though one reviewer raised a quality concern about a container.
alkaline water
Reviews mention alkaline water as a regular household need, including one urgent delivery request when a customer ran out.
e-coupon system
The e-coupon system has replaced physical water coupons, according to one customer review.
1.5L bottles
The newer 1.5L bottles were mentioned in connection with a seal that was difficult to remove.
Common Concerns
Unreliable delivery
Reviews describe missed weekly deliveries, late arrivals and partial orders, including four bottles ordered but only three delivered.
Poor support
Customers report unanswered calls, WhatsApp disconnections, delayed callbacks and difficulty reaching a live representative.
Stockouts
Some app and scheduled orders were delayed for days because the company reportedly had no water in stock.
Container concerns
One customer reported impurities in a 5-gallon container and said the company did not respond.
Seal problems
A review says the seal on the new 1.5L bottles was difficult to remove and had to be cut open.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 20 per bottle
water bottles
“I had been using Mai Dubai water services since 2016 and initially purchased two water bottles by paying a deposit of AED 20 per bottle”Google review · June 2026
DXB
LOCAL
LOCAL
The Bottom Line
C - HQ is a bottled-water producer in Dubai South. Customers use it for home and office supply, especially 5-gallon bottles; reviews also mention alkaline water and ordering through coupons, an app or WhatsApp. Water quality gets genuine praise, including one reviewer calling it the best tasting water in Dubai and another noting it is fluoride-free.
The main decision point is delivery, not the product. Some customers describe clean premises, timely delivery and polite delivery staff, while others report missed weekly drops, partial orders and stockouts. One customer ordered four bottles and received three; another waited four days for an app order before being told there was no stock.
Support can be hard to reach, with unanswered calls, WhatsApp problems and delayed callbacks. A backup supply is sensible if your household depends on a fixed delivery day. Ordering is also changing: a review says physical coupons have been replaced by an e-coupon system, which may be awkward for customers less comfortable with smartphones.
Keep transaction records and confirm delivery arrangements rather than assuming a coupon guarantees a drop. 5L bottles that were difficult to remove. At the HQ itself, plan your journey carefully: a visitor described it as far from localities and public transport.