Online claims
One customer completed the process online and collected the repaired car after delivering it twice.
Methaq Takaful Insurance Company
Al Mamzar
Methaq Takaful Insurance Company is an insurance provider in Al Mamzar, with reviews focused mainly on motor policies, accident claims, cash settlements and vehicle repairs. Some customers report smooth online or paperless processing, but claims communication and payment delays are recurring concerns.
Reputation Score
1.8
★★☆☆☆
3,840 ratings
Source: Google Maps
The Good Stuff
Paperless process
A reviewer found the paperless process impressive and convenient.
Fast handling
One customer reported receiving the repaired vehicle in almost a week after submitting the request.
Clear documents
A customer said having complete documents made the claim process easier.
Counter service
One refund customer described the counter service as smooth, fast and professional.
Tips for a Better Visit
Keep records. Keep proof of every submission and follow-up; one customer said the certificate had already been sent three times.
Confirm coverage. Check that your policy type and number appear correctly in the RTA system before relying on the cover.
Confirm garage. Get the assigned garage in writing and verify any change request, as one customer was repeatedly sent back to the same garage.
Check assistance. If roadside help matters, confirm the policy is active before an emergency; one customer found it was not set up at midnight.
Allow time. Plan for delays in claims and avoid assuming a quoted two-day timeline is dependable.
Escalate formally. If normal follow-ups fail, keep the complaint trail; one reviewer said they needed Sanadak complaints to obtain a response.
Plan the visit
Practical details
Mohamed Bin Rashid Charity Building - Office 312 - 3rd Floor - Cairo St
Al Mamzar - Deira, Dubai
| Mon | 8:30 AM – 3:00 PM |
| Tue | 8:30 AM – 3:00 PM |
| Wed | 8:30 AM – 3:00 PM |
| Thu | 8:30 AM – 3:00 PM |
| Fri | 8:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Cash settlement
Customers mention cash settlements for accident repairs and total-loss claims, although several disputed the amounts or experienced delays.
Comprehensive Cover
One customer reported buying a policy documented as comprehensive cover, while the RTA card displayed different insurance details.
Vehicle rental compensation
A claimant discussed compensation for renting a replacement vehicle after an accident.
Approved repair facility
Customers are directed to approved garages for vehicle repairs, though some questioned the assigned facilities or repair decisions.
Common Concerns
Claim delays
Reviews describe claims taking weeks or months, including a repair that took three months for a simple accident.
Poor follow-up
Customers repeatedly report promised call-backs and updates that never arrive.
Garage issues
Some reviewers struggled to reach assigned garages or objected to the repair facilities and proposed work.
Low settlements
Customers say cash offers did not match repair estimates or the vehicle’s value.
Refund backlogs
Several customers report waiting months for refunds despite submitting documents and following up.
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LOCAL
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The Bottom Line
Methaq Takaful Insurance Company in Al Mamzar handles insurance matters with a strong emphasis in the reviews on motor policies. Customers use it for accident claims, vehicle inspections, cash settlements, approved garage repairs, refunds and roadside assistance. A few recent reviewers describe an entirely online or paperless process, with one collecting a repaired car after only two vehicle visits and another praising a fast refund-counter experience.
The larger review pattern is much less reassuring. Claimants describe waiting weeks or months for approvals, repairs and compensation, often after repeated calls, emails or WhatsApp messages. One vehicle remained at a garage for more than three weeks while parts were supposedly being sourced; another customer accepted a total-loss settlement in April and was still waiting for payment months later.
Cash offers are also disputed: one reviewer compared a AED 4,000 offer with a garage repair estimate of around AED 5,000, while another said rental compensation did not reflect the cost of renting an SUV. Before buying or claiming, confirm the policy is correctly linked to the RTA system, check that roadside assistance is active, and get the assigned garage and every document submission in writing. If responses stall, keep a dated record and consider formal escalation.