Helpful fitting
Staff are often praised for checking stock, explaining model differences and helping customers find a suitable fit.
New Balance
Downtown Dubai
New Balance is a sportswear store in Downtown Dubai, stocking its own athletic footwear, apparel and accessories for all ages. Reviews make it worth considering for models such as the 530, 740, 1080 and 9060, with staff often helping shoppers compare fits and alternatives when sizes are limited.
Reputation Score
3.9
★★★★☆
177 ratings
Source: Google Maps
The Good Stuff
Model knowledge
Customers report useful guidance when comparing similar New Balance models, including recommendations for alternatives when a size is unavailable.
Comfortable shoes
Reviews specifically praise the comfort of the 530, 960 and 1080 models, while one customer says New Balance has never given them blisters.
Welcoming shop
One shopper found the store spotless, organized and welcoming, making it easier to browse despite limited sizes.
Exchange flexibility
A customer was helped with a size exchange even after losing the bill, showing that some exchange requests may receive practical assistance.
Broad styles
Customers have found both running-focused models and lifestyle options such as 990s, loafers and the 9060.
Tips for a Better Visit
Check sizes. Ask staff to check stock across the shop before settling: reviews say sizes for popular models run out quickly.
Compare models. If your preferred model or size is missing, ask about similar alternatives; a shopper was steered from the 530 to the 740.
Inspect pairs. Inspect sneakers before accepting an online order, particularly if the pair may have been used as a display item.
Keep receipts. Keep your bill and confirm the exchange timeline in writing or at the counter, since reviewers report delays and conflicting updates.
Call cautiously. Do not rely solely on a phone call to confirm stock or follow-up; multiple customers report unanswered calls.
Try alternatives. If the exact running shoe is unavailable, ask staff to explain another series; one shopper received detailed help finding a substitute.
Plan the visit
Practical details
2nd Floor. P7, Cinema Parking The Dubai Mall - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
740
The 740 was recommended as a close alternative to the 530 when the requested size was unavailable.
327
One customer reported that a 327 deteriorated after a month and said an exchange was refused.
NB loafers
The store was reported to carry NB loafers in different colours, although available sizes were running out quickly.
Common Concerns
Limited sizes
Popular models can have very few sizes left; one shopper found only one pair of 530s in their size and no colour choice.
Poor follow-up
Several reviews describe unanswered calls or promised callbacks that never arrived, including a missing matching shoe.
Exchange disputes
Reviews report difficult exchanges, including a size replacement delayed for a month and a colour exchange refused after brief wear.
Uneven service
Although many customers describe helpful assistance, others report rude or unwilling staff when asking for sizes or product help.
Display condition
One online-order review reported receiving a display sneaker with major creases while paying full retail price.
DXB
LOCAL
LOCAL
The Bottom Line
New Balance is a sportswear store in Downtown Dubai where you can shop for the brand’s athletic footwear, apparel and accessories. The reviews are especially useful for shoppers comparing New Balance models: customers mention the 530, 740, 1080 and 9060, with staff often checking stock, explaining comfort and design differences, and suggesting a close alternative when the requested size or model is missing. The strongest visits involve patient, knowledgeable assistance.
One shopper looking at the 740 and 1080 was shown the best available sizes, while another was guided from the unavailable 530 to the 740. The shop was also described as spotless, organized and welcoming. Comfort is a recurring reason for returning, with positive comments on the 530, 960 and 1080.
Stock is less dependable. Sizes can disappear quickly, and one customer found only a single 530 pair in their size, with no colour choice. Be careful with after-sales requests: reviews mention unanswered calls, missed callbacks, exchange delays and disagreements over whether lightly worn or damaged shoes qualify.
If ordering online, inspect the sneakers promptly for display creases. Keeping your receipt and confirming exchange details before leaving should save frustration.