Helpful office support
One review describes the title-deed team as energetic, kind and willing to explain queries clearly.
Ontegra Facilities Management
Me'aisem 2
Ontegra Facilities Management is a corporate facilities-management company in Me'aisem 2, handling building operations and resident maintenance needs. Reviews specifically mention AC repairs, chiller activation, apartment issues and administrative support, though response times can vary sharply.
Reputation Score
3.2
★★★☆☆
118 ratings
Source: Google Maps
The Good Stuff
Fair interviews
A job applicant praised the interview process as fair and said the accommodation was decent.
Positive staff reports
Some customers describe employees as professional, polite and well behaved.
Fast response
An older review specifically reports fast response and professional employees.
Tips for a Better Visit
Keep records. Save every call and email about maintenance; repeated follow-ups were reported without resolution.
Request complaints. Ask in advance how to lodge a formal complaint, as one resident said there was no complaint channel.
Allow time. Build extra time into office visits or cancellation work; one customer made five Abu Dhabi–Dubai trips.
Confirm appointments. Reconfirm maintenance appointments before travelling, since one bathroom-leak case involved three missed visits.
Check clearance. Before moving out, confirm the final chiller bill and clearance timeline so the security deposit is not held up.
Plan the visit
Practical details
Fifty One Tower - مراسي درايف
Me'aisem Second, Dubai
| Mon | 8:00 AM – 5:30 PM |
| Tue | 8:00 AM – 5:30 PM |
| Wed | 8:00 AM – 5:30 PM |
| Thu | 8:00 AM – 5:30 PM |
| Fri | 8:00 AM – 5:30 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
maintenance department
The maintenance department is the main point of contact for apartment issues such as AC faults, water problems and electrical repairs.
security services
Security services appear in the company’s recruitment-related reviews, including an applicant waiting for a call to join.
chiller
Chiller activation and final chiller billing are recurring administrative services mentioned by residents.
Common Concerns
AC delays
AC complaints can remain unresolved for days or weeks; one resident waited four days despite repeated follow-ups.
Incomplete repairs
A review reports late maintenance visits, unfinished work and a complicated tenant portal.
Weak follow-up
Residents repeatedly report unanswered calls and emails, including a water-flow and bad-smell issue left open since December.
Billing delays
Final chiller bills and clearance can delay the return of a security deposit after a contract ends.
Long waiting
A job applicant says they waited two to three hours before being told the interview would not happen.
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The Bottom Line
Ontegra Facilities Management handles building and resident-support work in Me'aisem 2, with reviews also referring to Deyaar-managed properties and facilities operations. The practical services mentioned include apartment maintenance, AC repair, chiller activation, security services and title-deed support. One office visitor found the title-deed help clear and thorough, while another applicant described a fair interview and decent accommodation.
The maintenance record is much less reassuring. Residents describe AC faults left unresolved for four days, a month or more, and in some cases repeated breakdowns requiring daily calls. Other reports mention cold water, low water flow, bad smells, electrical faults and leaks.
The tenant portal is described as complicated, and several customers say calls and emails went unanswered or produced conflicting information. Administration can also take patience. A former tenant was still waiting for a final chiller bill before receiving clearance and accessing a security deposit, while another customer reported travelling between Abu Dhabi and Dubai five times for a slow cancellation process.
If you are visiting for an interview or service request, confirm the appointment, keep written records and ask exactly how complaints and final bills are handled.