Free repairs
Customers report complimentary help restoring or fixing glasses, including two pairs repaired in one visit.
OptiVision
Dubai Festival City
OptiVision in Dubai Festival City is an optician known for helpful service, frame choice and practical after-sales care. Reviews especially point to quick glasses repairs and adjustments, alongside detailed eye testing for new eyewear.
Reputation Score
4.8
★★★★★
535 ratings
Source: Google Maps
The Good Stuff
Frame choice
The selection includes stylish, high-quality frames, with reviewers also noting many sunglasses and frame options.
Fast adjustments
Minor fixes such as nose-pad changes, tightening and sunglasses adjustments are often handled quickly.
Detailed testing
One review describes eye testing as thorough, with complete explanations similar to an eye-clinic experience.
Low pressure
A reviewer appreciated being given space to browse, with suggestions offered when needed rather than pushy selling.
Contact solutions
The team helped one customer find a practical solution after they were missing eye contacts during a difficult period.
Tips for a Better Visit
Check pricing. Before buying in-store, compare the displayed online price with the branch offer and ask how the promotion is calculated.
Confirm timing. If ordering glasses, ask for a clear delivery timeline first; one customer waited two weeks before hearing about a waiting list.
Clarify cover. For expensive lenses, confirm scratch protection, guarantee terms and after-care details before paying.
Ask about repairs. For broken or loose eyewear, ask whether the adjustment or repair can be handled immediately or complimentary; several reviews report this.
Request details. If you need an eye test, ask for the full results and explanations; a reviewer found the testing unusually detailed.
Plan the visit
Practical details
Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Medical lens
One long-term customer describes the branch as their go-to for medical lens purchases.
Progressive lenses
Progressive lenses were purchased with a Porsche Design frame during one customer’s visit.
RTA licence test
A review mentions an efficient RTA licence test alongside eye-care tips.
Common Concerns
Price gap
One customer found glasses listed online at 380 AED but priced at 1,050 AED in-store under a buy-one-get-one offer.
Order delays
A customer was told after two weeks that their order was still in a waiting list and could be cancelled if they could not wait.
Lens complaint
One reviewer said lenses costing 3,000 dirham scratched badly before a year had passed and questioned the after-care coverage.
DXB
LOCAL
LOCAL
The Bottom Line
OptiVision is an optician in Dubai Festival City where customers come for new frames, sunglasses, eye testing and practical eyewear repairs. The strongest pattern in the reviews is hands-on after-sales help: loose glasses are tightened, nose pads are replaced, sunglasses are adjusted and damaged frames are sometimes repaired at no charge. One customer even had two pairs restored completely complimentary.
There is plenty of choice for shoppers, including stylish frames, medical lenses and progressive lenses. Reviews also describe detailed eye testing, with explanations about lenses, frames and insurance rather than a rushed transaction. The atmosphere is often described as friendly and welcoming, and one customer liked being given room to browse without pushy suggestions.
Pricing and fulfilment deserve a closer look. One shopper found a pair listed online at 380 AED priced at 1,050 AED in the branch under a buy-one-get-one promotion, so compare the offer and ask how it works before paying. Another customer reported being left waiting two weeks before learning there was a queue.
A separate review raised concerns about 3,000-dirham lenses scratching within a year and questioned the guarantee and after-care terms. For repairs and adjustments, however, the reviews suggest it is worth asking what can be done on the spot and whether there is a charge.