Emergency response
One resident reported that a late-night leakage call was handled promptly, with the team resolving it in under two hours.
PLACE STRATA MANAGEMENT L.L.C
Barsha Heights
PLACE STRATA MANAGEMENT L.L.C is a property management company serving buildings in Barsha Heights and elsewhere in Dubai. Reviews mention building maintenance, AC and chiller billing, work permits, security deposits and emergency repairs, with service quality varying sharply by building and situation.
Reputation Score
2.4
★★☆☆☆
123 ratings
Source: Google Maps
The Good Stuff
Work permits
A review specifically credits the team with following up and securing a work permit on time.
Long-term support
One five-year resident described the management team as cooperative and helpful throughout their time in the community.
Responsive contact
At least one review says customer service answered calls and emails quickly, even though building action remained slow.
Tips for a Better Visit
Document deposits. Keep payment proof and follow up in writing: several residents reported prolonged waits for deposit refunds.
Request bills early. Ask for a current and final bill well before moving out; reviews describe missing AC and cooling invoices and delayed clearances.
Check maintenance. Before committing to a managed building, inspect shared areas and ask how unresolved repairs are escalated.
Verify payments. Keep receipts and screenshots for service-charge payments because one resident continued receiving reminders after payment acknowledgement.
Escalate promptly. If calls and emails stall, keep a dated written trail; residents describe weeks or months without responses.
Plan the visit
Practical details
Damac Executive Heights - Jebel Ali Race Course Rd
Al Thanyah First - Barsha Heights, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
activate the AC
Residents mention paying a deposit connected with activating the apartment’s AC when moving in.
Chiller Bill
Reviews mention chiller billing, including one resident who appreciated receiving an explanation of the Chiller Bill.
district cooling bills
District-cooling bills are a recurring part of the resident experience, with complaints focused on missing invoices and delayed totals.
security deposit
Security deposits are frequently discussed in connection with move-outs and refund delays.
Common Concerns
Deposit delays
Multiple residents describe waiting months or longer for security-deposit refunds, often without replies to calls or emails.
Poor communication
Calls and emails are repeatedly described as unanswered, making routine follow-up difficult.
Maintenance issues
Reviews cite delayed repairs and upkeep problems, including corridor mould, lift outages and poor building maintenance.
Billing problems
Residents report missing, duplicated or incorrect bills, including reminders for invoices they say were already paid.
Security concerns
Some reviews describe security staff as unhelpful or rude, alongside complaints about unresolved visitor-parking issues.
DXB
LOCAL
LOCAL
The Bottom Line
C manages residential and mixed-use buildings, with reviews covering practical tasks such as activating AC, handling chiller or district-cooling bills, issuing work permits and returning security deposits. A late-night leakage report was resolved in under two hours, and another resident praised the follow-up on a work permit, so urgent maintenance and specific administrative requests can sometimes be handled well. The bigger concern is consistency.
Many residents describe unanswered calls and emails, delayed maintenance, and long waits for deposit refunds or move-out clearances. Billing is another recurring frustration: reviews mention missing invoices, repeated bills after payment, incorrect amounts and reminders that continued despite an acknowledgement. These are not small inconveniences when they affect a move-out or a large accumulated cooling bill.
Security and shared-building upkeep also receive mixed feedback. Complaints include rude or unhelpful security staff, poor pest control, persistent garbage smells, mould in corridors and lifts being out of service. Before renting or buying in a building managed by the company, ask how deposits, final bills and repair escalations are handled, and keep payment records.
The evidence includes some positive individual experiences, but the overall review picture suggests that reliable follow-up should be checked rather than assumed.