Safety guidance
Technicians explain safety precautions, test the setup and make sure the gas is working before leaving.
SERGAS Group - Integrated Gas Services Co LLC (IGS)
Al Jaddaf
SERGAS Group is a gas company in Al Jaddaf handling residential gas connections, installations and meter services. Reviews make it worth considering when you need a technician to connect a new flat, set up a cooking range or explain safety and meter-app procedures clearly.
Reputation Score
4.7
★★★★★
904 ratings
Source: Google Maps
The Good Stuff
Fast connections
One customer received a new connection within 24 hours, with the process explained step by step.
Clear explanations
Reviews describe technicians answering questions clearly and showing customers how the installation works.
Meter support
Meter-reading visits can include guidance on using the app, making payments and updating readings.
Neat workmanship
A gas-fitting visit was completed properly and left the work area clean.
Flexible timing
At least one technician waited for a resident to arrive after work, and another handled a late-day request.
Polite visits
Meter-reading and installation reviews repeatedly describe staff as soft-spoken, polite and approachable.
Tips for a Better Visit
Use the app. Ask about the mobile app for payments and updating meter readings; a meter visit included guidance on both.
Request safety briefing. For an installation, ask the technician to explain the safety measures and operating steps before they leave.
Be available. Arrange for someone to be home for the visit; one technician waited for the resident to arrive after work.
Check the setup. Before the technician leaves, confirm the connection is working and that your questions have been answered.
Clarify refunds. If you disconnect, ask for a clear refund timeline and keep follow-up records, given one report of repeated unanswered contact.
Plan the visit
Practical details
Al Khayyal Building number 141
Al Jadaf, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Gas connection
New-flat connections are the most frequently described service, with reviews mentioning quick setup and clear explanations.
Gas meter
Meter work includes configuring the meter and taking readings during residential visits.
Cooking range
Technicians have helped residents safely set up, test and operate their cooking ranges.
Common Concerns
Refund delays
One customer reported repeated calls and more than 20 emails without an update on a security-deposit refund.
Invoice gaps
A customer said invoices were sometimes not received, followed by sudden payment reminders.
Connection wait
One review described waiting four days for a gas connection after contacting the service centre and property team.
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The Bottom Line
SERGAS Group handles residential gas services in Al Jaddaf, with reviews concentrating on practical jobs rather than showroom-style visits. Customers use it for new gas connections, gas installations, cooking-range setup and meter-reading support. Several technicians are praised for explaining how the system works, checking that it is safe and answering questions before leaving.
Speed is a strong point in many recent reviews: one new connection was completed within 24 hours, while other customers described quick service and late-day or weekend attendance. The more useful detail is what happens during the visit. Technicians have tested and operated cooking ranges, explained safety measures and, in one case, left the work area clean after gas fitting.
There is a less consistent administrative side. One customer waited four days for a connection, while others reported missing invoices, sudden payment reminders and a security-deposit refund that remained unresolved despite repeated calls and more than 20 emails. If you are arranging a visit, have someone available at home, ask for the safety briefing and confirm how to use the mobile app for payments and meter updates.
The office notice says it is for operational use only, so direct enquiries by phone or through the mobile application rather than treating it as a walk-in customer-service counter.