Lost-property help
Reviews describe a wallet recovered from a loading bay and a passport found within 3.5 hours of being reported missing.
Star Security Services LLC
Dubai Investment Park
Star Security Services LLC is a security guard service in Dubai Investment Park, with reviews focused on guard presence, access control and everyday customer assistance. Customers have also described lost-property help, including a recovered wallet and passport, plus CCTV checks for missing items.
Reputation Score
4.1
★★★★☆
147 ratings
Source: Google Maps
The Good Stuff
CCTV checks
A customer says a guard helped locate a missing item in five minutes by checking the CCTV.
Emergency assistance
One review recounts staff helping a customer who fainted in a mall, describing the response as personal and supportive.
Helpful staff
Several reviews describe the security team as helpful, responsive, professional and supportive in day-to-day situations.
Alert guards
A customer specifically praises the guards for being disciplined, professional and alert while handling safety duties.
Tips for a Better Visit
Confirm access. If visitors may arrive while you are away, confirm the building’s access process first; one review says access was refused during an emergency.
Use backup contact. Keep an alternative contact route ready, as a customer said the listed telephone number was not working and the website number stayed busy.
Report promptly. For lost property, report the exact place and time quickly; reviews mention a wallet recovered from a loading bay and a passport found the same morning.
Request CCTV. If an item goes missing, ask whether CCTV can be checked; one customer says this helped locate a missing item in five minutes.
Clarify worker rules. Workers or contractors should clarify ID and arrival procedures beforehand, since a review describes disputes over EID checks and vehicle access.
Plan the visit
Practical details
Office no. 212, 2nd Floor, ARENCO Building No. 3
Dubai Investment Park First - Green Community Village, Dubai
| Mon | 7:30 AM – 4:00 PM |
| Tue | 7:30 AM – 4:00 PM |
| Wed | 7:30 AM – 4:00 PM |
| Thu | 7:30 AM – 4:00 PM |
| Fri | 7:30 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Rude communication
Multiple reviews complain that some guards speak rudely or lack basic manners when dealing with residents and visitors.
Access dispute
One resident says a guard refused access to family visitors carrying apartment keys during an emergency.
Worker treatment
A review alleges that workers arriving for jobs were treated less respectfully and asked to leave their vehicles for ID checks.
Contact problems
A customer reported difficulty reaching the company, saying the listed phone number was unavailable or continuously busy.
CCTV complaint
One review alleges poor handling of a theft investigation and disputed what a guard said about camera footage.
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The Bottom Line
Star Security Services LLC is a security guard service in Dubai Investment Park. Reviews point to the practical side of the job: guarding buildings and malls, managing visitor access, checking CCTV and helping with lost property. One customer recovered a wallet from a Palm Tower loading bay, while another received a call about a missing passport at 7:30 AM after losing it around 4 AM.
There are also reassuring examples of hands-on help. A mall customer who fainted said the guards assisted with unusual care, and another review says CCTV helped locate a missing item within five minutes. Other customers describe the team as alert, professional, responsive and supportive, which matters when you need more than someone simply standing at an entrance.
The experience is not consistent, however. Several reviews complain about rude or disrespectful communication, particularly toward workers and visitors. One resident says family visitors were refused access during an emergency, while another describes a serious dispute over CCTV footage in a theft case.
Contacting the company may also take persistence: reviews mention a continuously busy website number and a phone number that did not work. If you are arranging access, visiting as a contractor or reporting lost property, confirm the procedure and keep a reliable contact route available.