Clean cars
Several customers received clean vehicles, including one described as clean with a full tank and careful damage checking at handover.
National Car Rental - Dubai Airport Terminal 3
Al Garhoud
National Car Rental at Dubai Airport Terminal 3 is an airport car-rental counter serving arrivals in Al Garhoud. Reviews mention clean vehicles, child-seat help and, for Oman trips, staff arranging the paperwork needed to cross the border—though pickup and deposit handling can require patience and close checking.
Reputation Score
2.5
★★★☆☆
143 ratings
Source: Google Maps
The Good Stuff
Helpful handover
Parking-garage staff have been praised for recording reported issues on the paperwork and checking the vehicle carefully at pickup and return.
Oman paperwork
One customer received the required paperwork by email after asking to take the rental from Dubai to Oman.
Late pickup
A 1:20am arrival was handled smoothly, with the garage handover described as accurate and straightforward.
Tips for a Better Visit
Check cards. Ask how card details will be recorded and avoid handing over a full number on paper; one customer reported this at the counter.
Film damage. Before leaving, film every panel and photograph interior stains and marks, since one customer was later challenged over pre-existing damage.
Confirm deposit. Ask for the deposit amount and refund timeframe before signing; reviews mention a 3,000 AED deposit and delays beyond the promised period.
Clarify insurance. Request a written breakdown of basic versus full insurance, as one review says a quotation appeared cheap before insurance costs increased it.
Check fuel. Verify the fuel level before signing and have it corrected on the paperwork; a customer says the recorded level was higher than the actual level.
Allow time. Build a generous buffer around pickup, especially after a flight: customers reported waits of 1.5 hours, 2 hours and even 3 hours.
Plan the visit
Practical details
International Airport - Terminal 3 شارع الخوانيج
Al Garhoud, Dubai
Popular Mentions
Child seat
A customer specifically praised the team for helping with a child seat alongside the vehicle handover.
Emerald Club services
One otherwise positive review noted that this Dubai operation does not provide Emerald Club services.
Super cover
A customer reported paying 1000 AED for a 10-day rental described as including super cover.
Road assist
Roadside assistance appears in a complaint about an additional charge, so confirm its price and coverage before accepting it.
Common Concerns
Card security
One customer says the counter agent handwrote their full credit-card number on paper in plain view, creating a serious security concern.
Deposit delays
Multiple reviews describe deposits taking longer than the stated timeframe, with some customers unable to get a response by phone.
Long pickup
Pickup can involve two counters and very long waits; one booking took about 1.5 hours before the customer got the car.
Vehicle disputes
Customers reported dirt, stains and existing damage, followed by disputes over whether damage was pre-existing when the car was returned.
Unclear charges
Reviews mention misleading insurance quotations and later charges for damage, tolls or other items that customers say were not adequately explained.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3,000 AED
security deposit
“They also took a 3,000 AED DEPOSIT at the time of rental, and I’m honestly just praying it comes back without issues”Google review · December 2025
1000 aed
10-day rental with super cover
“1000 aed for 10 days with super cover”Google review · January 2018
150 AED
road assist
“They also charged me with 150 AED for road assist and after i asked friends they all told me that road assist is for free!!! really upset and the worst experience ever in car rental”Google review · March 2019
DXB
LOCAL
LOCAL
The Bottom Line
National Car Rental at Dubai Airport Terminal 3 is a convenient place to book an airport rental, with reviews covering ordinary cars, child seats and cross-border trips to Oman. One customer said staff sent the required Oman paperwork by email, while others praised clean vehicles and careful checks in the parking garage. The experience is inconsistent.
Some repeat renters describe efficient, polite service and smooth late-night handovers. 5 hours, while another paid booking reportedly led to a three-hour wait. The bigger concern is financial follow-up.
Reviews mention deposits of 3,000 AED or $800, delayed refunds, unexplained later charges and difficulty reaching the branch by phone. One recent customer says their full credit-card number was handwritten on paper at the counter. Insurance quotations also deserve careful checking, since a review alleges that only basic cover was included despite asking about full insurance.
If you use this location, confirm the deposit, insurance, fuel level and return process in writing. Film a complete walk-around, photograph every mark and ask about Salik and any other post-rental charges before leaving the car.