Fast handover
Several reviews describe collection and return as notably quick, including one pickup of about 10 minutes.
Europcar Terminal 3
Al Garhoud
Europcar Terminal 3 is a car rental agency in Al Garhoud, serving Dubai International Airport with daily, short-term and long-term hire. Reviews point to quick airport collection and return, with vehicles ranging from practical models such as the Mazda 6 to larger SUVs including the Tahoe.
Reputation Score
2.8
★★★☆☆
575 ratings
Source: Google Maps
The Good Stuff
Clean cars
Customers reported spotless or well-maintained vehicles, including a car that was ready on time for collection.
Booked class
One customer received the vehicle originally planned, while another received a same-class replacement when the exact model differed.
Clear inspection
A Mazda 6 rental was handed over with a full tank and existing damage recorded before departure.
Flexible extensions
A resident with an emergency rental said staff accommodated several extensions over more than two weeks.
Tips for a Better Visit
Photograph damage. Take dated photos or video of every existing mark before leaving; one renter relied on them when later damage was questioned.
Keep paperwork. Ask for the signed return or inspection copy before leaving, since a review specifically links it to avoiding later deductions.
Confirm hold. Ask exactly how long the deposit will be held and how Salik or tickets are handled; one review says four weeks or more.
Verify vehicle. If the booked class matters, reconfirm SUV availability before pickup and ask what happens if the reserved class is unavailable.
Monitor card. Check your card after returning the vehicle and request an explanation promptly if a later debit appears.
Plan the visit
Practical details
Arrival Hall, Terminal 3 - 2533
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Tahoe
A customer received the requested Tahoe and described the ride and handover as smooth.
Toyota Fortuner
A first-time renter received a nearly new Toyota Fortuner with less than 50 km on the odometer.
Volvo S90
A Volvo S90 replacement was delivered after the original car developed a leaking tyre.
KIA CERATO
A five-day booking through the Emirates app used a well-maintained KIA CERATO.
Booster seat
A booster-seat request was honoured despite confusion over whether the confirmation had reached the branch.
Common Concerns
Deposit delays
A customer reported still waiting for a €600 deposit more than 15 days after returning a car.
Card charges
Some reviews allege unexplained or unauthorised charges continued after the rental had been paid and completed.
Vehicle substitution
One prepaid SUV reservation was replaced with a sedan, with promised follow-up and exchange arrangements not completed.
Slow email
A review warns that email responses can be delayed, which matters when resolving deposits, fines or post-rental charges.
Uneven desks
Service is not consistent: one customer described distracted, unclear and impatient desk assistance, plus cigarette smoke.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 350
mark on the front tyre rim
“I was charged an additional AED 350 for a mark on the front tyre rim which was clearly pointed out at the time of vehicle collection”Google review · January 2026
DXB
LOCAL
LOCAL
The Bottom Line
Europcar Terminal 3 is an airport car-rental counter in Al Garhoud where you can book daily or longer rentals, collect a pre-booked vehicle and return it at the terminal. Reviews mention Mazda 6, Tahoe, Toyota Fortuner and other cars, with several customers praising fast check-in, clean vehicles and straightforward handovers. One Mazda 6 renter said the process took five minutes, the tank was full and existing damage was recorded.
The strongest pattern is efficient frontline service when the booking and vehicle go to plan. Customers describe quick collection and return, and one report says the deposit came back within three days. Extensions were also accommodated during an emergency rental.
That said, the overall experience is uneven, and the deposit is the main reason for caution. Several customers reported delayed or missing refunds, including a €600 deposit still outstanding after 15 days, while others described card charges after the rental ended. There are also complaints about an SUV being replaced by a sedan without follow-up, delayed email replies and disputed damage charges.
Before driving away, photograph every panel and keep the inspection and return documents. Confirm the vehicle class, deposit-hold period and post-rental charges in writing, then monitor your card after drop-off.