Eye testing
Reviews describe thorough eye tests with clear explanations and attentive guidance.
Lenskart at Dubai Festival City Mall
Dubai Festival City
Lenskart at Dubai Festival City is an optician for prescription eyewear and sunglasses, with eye testing available in-store. Reviews highlight patient frame guidance, clear lens explanations and practical fixes such as repairing reading glasses or a loose screw.
Reputation Score
4.9
★★★★★
669 ratings
Source: Google Maps
The Good Stuff
Frame guidance
Staff are often praised for helping customers choose frames that suit their face and preferences without pressure.
Lens advice
Customers say the team explains lens choices clearly and answers questions patiently.
Quick repairs
The branch has repaired reading glasses and even handled an urgent loose-screw fix.
Fast delivery
At least one customer reported fast delivery after choosing frames and lenses.
Frame variety
Reviews mention a wide selection of frames at reasonable prices.
Free repair
One customer said a sunglasses repair was completed free of charge.
Tips for a Better Visit
Check thoroughly. Ask for a thorough eye test and clear explanations before deciding on lenses.
Try frames. Take your time trying frames; one customer valued being allowed to test them against a personal checklist.
Confirm delivery. Before paying, confirm the delivery date in writing, as one order was five days late.
Check warranty. Ask how breakage cover works if a frame is discontinued, since replacement terms were disputed.
Ask about repairs. If you need a quick fix, ask whether an urgent loose-screw repair can be handled in-store.
Plan the visit
Practical details
Mall, Dubai Festival City - South Entrance, Ground - opposite LULU Hypermarket
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Order delays
A customer waited five days for a child’s glasses and reported repeated promises without delivery.
After-sales gaps
One insurance-reimbursement query sent through WhatsApp reportedly received no response.
Warranty dispute
A customer reported a flexi frame breaking during wear and being refused replacement after the model was discontinued.
Quality concern
One review describes the brand as low quality and mentions delays.
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LOCAL
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The Bottom Line
Lenskart at Dubai Festival City is a practical stop for prescription eyewear, sunglasses and eye tests. Customers describe staff taking time to help with frame selection, explain lens options and answer detailed questions, which matters if you are unsure what suits your face or prescription. The branch also handles small repairs: reviews mention reading glasses being fixed and a loose screw repaired urgently.
The product range gets positive mentions for its variety of frames, while one customer reported buying two blue light protection glasses for AED 200. Another review mentioned an offer of three sunglasses for 499, though no currency was stated, so treat that as a past customer-reported promotion rather than a current price. The business also says its eye check is free and that the store is approved for RTA driving-licence eye tests.
There is a clear caution around fulfilment and after-sales support. One parent said they waited five days for a child’s glasses and chased the branch repeatedly; another reported unanswered WhatsApp messages needed for an insurance claim. A separate review disputed the handling of a broken flexi frame after its model was discontinued.
Confirm delivery timing and warranty terms before paying.