Helpful guidance
Several reviews describe patient, attentive help choosing frames, including advice on styles, fit and lens options without pressure.
MAGRABi - Dubai Festival City Mall
Deira
MAGRABi at Dubai Festival City Mall in Deira is an optician for designer sunglasses, prescription glasses and contact lenses. Reviews highlight careful eye tests, frame guidance and practical glasses repairs, including some completed on the spot.
Reputation Score
4.8
★★★★★
316 ratings
Source: Google Maps
The Good Stuff
Fast repairs
Glasses repairs are a strong point: one customer had a missing screw replaced free, while another received new parts after an accident.
On-spot collection
A replacement pair of Oliver Peoples glasses was reportedly ready immediately after a customer’s glasses broke.
Thorough testing
Reviews describe eye tests as careful and well explained, including checking lens power and taking measurements patiently.
Frame selection
Customers mention a broad collection of branded frames and sunglasses, with stylish options and unique frames for different looks.
Contact-lens help
A first-time contact-lens user received guidance on colour selection, vision checking and how to use the lenses.
Late repairs
One customer received courteous repair help after arriving at 11:30PM on a Friday night.
Tips for a Better Visit
Compare lenses. Before ordering, ask what each lens brand and quality includes and compare the quote; one review questioned the Zwei offer against Zeiss and Rodenstock.
Check the fit. Try sunglasses carefully before paying and confirm the return terms, especially if the frame feels wide; one return became a lengthy dispute.
Confirm delivery. If you need delivery, confirm the time window and next steps in advance, as one customer waited six hours and was then rescheduled.
Ask about timing. If you are travelling soon, ask whether the order can be accelerated and request status updates; one traveller received follow-up messages before departure.
Bring repairs. For a broken or loose pair, it is worth asking about an immediate repair or replacement parts; reviews describe free screw replacement and timely parts.
Plan the visit
Practical details
مول - الدور - Dubai - Dubai Festival City Mall - First Floor , Unit # SC196 دبي - دبي فيستيفال سيتي, وحده رقم SC196
Al Kheeran - الاول, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Popular Mentions
Prescription glasses
Customers visit for prescription glasses and describe help selecting frames that fit their style and needs.
Chanel shades
One review mentions buying Chanel sunglasses with assistance on payment options.
Common Concerns
Price concerns
One customer found lens choices priced around AED 3,500–10,000 and considered them poor value compared with other opticians.
Delivery delays
A delivery reportedly consumed six hours of waiting before being postponed to the next day.
Mixed service
Although many reviews praise the team, some customers reported unprofessional service, mistakes and limited assistance on particular visits.
Return dispute
One sunglasses return became a prolonged dispute, with the customer reporting rude treatment before a refund was eventually agreed.
DXB
LOCAL
LOCAL
The Bottom Line
MAGRABi’s Dubai Festival City Mall branch in Deira is useful for buying prescription glasses and sunglasses, arranging an eye test, trying contact lenses, or bringing in a damaged pair for repair. Reviews repeatedly describe careful measurements, patient frame guidance and friendly service, while one replacement pair of Oliver Peoples glasses was reportedly ready on the spot. The range includes branded frames and sunglasses, and customers mention Chanel shades, unique eyeglass frames and help choosing contact-lens colour and usage.
Eye-test feedback is also specific: reviewers say their lens power was checked carefully and the process was explained clearly. Repairs can be practical rather than complicated; a missing glasses screw was replaced for free, and another customer received new parts after an accident. Service is not completely consistent.
One delivery customer waited six hours before being told it would arrive the next day, while another described mistakes and poor communication. Pricing also deserves scrutiny: a dissatisfied reviewer was quoted roughly AED 3,500 to AED 10,000 for lens options and felt the value compared poorly with other opticians. Ask what brand and quality you are being offered, compare the quote, and confirm sunglasses return terms and fit before paying.