Helpful Support
One customer praised head-office support for being diligent, cooperative and attentive to detail.
Orient Insurance PJSC
Bur Dubai
Orient Insurance PJSC is an insurance company in Bur Dubai covering areas such as medical and motor insurance. Reviews suggest its pricing can be attractive, but customers often describe slow approvals, unclear provider networks and difficult claims follow-up.
Reputation Score
2.1
★★☆☆☆
280 ratings
Source: Google Maps
The Good Stuff
Lower Pricing
A company customer said it renewed with Orient because the policy was cheap, although they criticised the service quality.
Tips for a Better Visit
Confirm Providers. Call the clinic and insurer before visiting: one customer found Aster Clinic in Remraam no longer had a contract despite appearing on the list.
Check Terms. Ask claims staff to explain waiting periods and exclusions before buying; a maternity claim was rejected because coverage started after 40 days.
Document Calls. Keep every email and follow-up record, since customers described being passed between employees and asked repeatedly for the same documents.
Allow Time. Leave substantial time for medical approvals; one customer waited five days for an MRI approval and called three times for medicine approval.
Check Weekends. If medical support matters urgently, verify weekend availability first because one customer reported no customer support over weekends.
Clarify Renewals. Check that a renewal keeps the same policy number and coverage; one customer said a new number triggered a six-month waiting period.
Plan the visit
Practical details
Club, Business Venue Building - Suite No. 401 403 & 417, 4th Floor - opposite Al Nasr
Bur Dubai, Dubai
| Mon | Closed |
| Tue | Closed |
| Wed | Closed |
| Thu | Closed |
| Fri | Closed |
| Sat | Closed |
| Sun | 9:00 AM – 9:30 AM |
Popular Mentions
Motor insurance
Customers use Orient for motor insurance, including accident repairs, inspections and vehicle claims.
Travel insurance
Travel insurance appears in reviews about flight delays and emergency medical reimbursement.
Life insurance
A customer reviewed a life insurance savings product and questioned the final return after six years of payments.
Comprehensive care insurance
One motor customer held a comprehensive care insurance policy and later disputed renewal after an accident.
Common Concerns
Approval Delays
Medical approvals can take hours; one customer waited over three hours for a painkiller injection and paid out of pocket.
Network Confusion
Listed clinics may not recognise the insurance, while provider lists can contain exclusions, exceptions and unclear referral requirements.
Claim Follow-up
Motor claims were repeatedly described as slow, with one accident case remaining in approval and repair for almost three months.
Limited Support
A customer reported no weekend support while at a clinic with a suspended beneficiary, leaving no way to resolve the issue urgently.
Coverage Changes
One renewal kept the same price but replaced previously covered clinics with lower-level alternatives.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
nearly AED1800/-
wife's insurance
“I spent nearly AED1800/- for my wife's insurance”Google review · June 2022
DXB
LOCAL
LOCAL
The Bottom Line
Orient Insurance PJSC in Bur Dubai sells insurance policies including medical, motor, travel and life or investment-related products. The clearest reason some customers stay is price: one company said it renewed because Orient was “CHEAP”. A separate review, however, praised the diligence and cooperation of head-office support, suggesting individual service can vary.
The main concern is using the policy when you actually need it. Medical customers describe waiting hours for medicine, tests or clinic approvals, including more than three hours for a painkiller injection and five days for an MRI. Several reviews say listed providers did not recognise the cover, while Nextcare’s app or provider lists showed exclusions, outdated information or unclear referral rules.
Motor claims also attracted repeated complaints about unanswered calls, surveyor delays and garages waiting for approval. One accident-related repair remained unresolved for almost three months. Travel claims were criticised for strict documentation and emergency requirements, while life and investment reviews mention unclear returns and lengthy fund-closure processing.
Before buying, confirm the exact clinic network, waiting periods, exclusions, referral rules and weekend support in writing. Keep emails and claim references, and verify that a renewal has not changed the policy number or covered facilities. The reviews point to a low-cost option where delays and careful checking may be part of the trade-off.