Clear explanations
Customers describe policy terms being explained clearly, with patient answers to questions and help choosing suitable cover.
Orient Insurance PJSC, Head Office
Dubai Festival City
Orient Insurance PJSC is an insurance company in Dubai Festival City, handling personal and commercial cover. Reviews suggest it is especially useful for car insurance renewals and motor claims, although the experience can vary sharply once a claim or approval needs follow-up.
Reputation Score
3.3
★★★☆☆
1,996 ratings
Source: Google Maps
The Good Stuff
Same-day completion
One customer received both the insurance renewal and UAE car registration on the same day they requested them.
Claim success
A Camry claim was completed in eight days, with the customer receiving the car back and regular updates during follow-up.
Policy updates
A customer said updating policy details was handled smoothly and efficiently, with prompt assistance.
Tips for a Better Visit
Keep records. Save every submitted document and confirmation: one renewal customer was repeatedly asked for paperwork already sent.
Clarify health cover. Before treatment, ask whether approval is direct or reimbursement-based; one coverage answer took four weeks to confirm reimbursement.
Check refunds. If you have sold your car, confirm cancellation and refund conditions before completing forms, especially with less than two months remaining.
Chase inspections. For a vehicle claim, confirm the inspection appointment and follow up promptly if nobody arrives in the agreed time window.
Plan the visit
Practical details
Orient Building, Nadd al hamar, Road - Al Badia Blvd - opposite Deira International School
Al Kheeran - Dubai Festival City, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
renewing my car insurance
Car insurance renewal is repeatedly described as quick and simple, including last-minute requests.
motor claim process
Motor claims can involve coordinated support from reporting through resolution, though other reviews describe significant delays.
Orient-Allianz health insurance
Health-insurance customers mention coverage requests and reimbursement decisions, including a four-week wait for a clear answer.
Common Concerns
Claim delays
Multiple customers report long waits for inspections, repair approvals, settlements and claim updates, sometimes lasting weeks or months.
Poor communication
Some claimants say calls were unanswered, emails ignored and applications or documents had to be resubmitted.
Inspection issues
One customer waited for a scheduled vehicle inspection between 10:00 and 11:00 AM, but nobody arrived or answered calls.
Health approvals
A health-insurance coverage request took four weeks and involved eight customer-service contacts repeating the same questions.
Cancellation rules
A review says cancellations require extensive self-completed information and may not produce a refund when under two months remain.
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The Bottom Line
Orient Insurance PJSC is a Dubai Festival City insurance company covering personal and commercial needs. The reviews most clearly point to car insurance renewal, motor claims and health-insurance coverage requests as the main reasons customers deal with it. Routine renewals can be impressively straightforward.
Customers describe quick, clear help with policy terms, urgent late-night transactions and even receiving their UAE car registration on the same day as renewal. One Camry claim was completed in eight days, showing that a well-managed claim can move quickly. The bigger caution is inconsistency after an accident or when approval is needed.
Other customers report waiting weeks for repair approvals or inspections, more than six weeks without a car, unanswered calls and repeated requests for documents already submitted. A health-coverage request for insoles took four weeks and ended with reimbursement-only confirmation. If you use the company, keep copies of every document and ask who owns your case.
For health treatment, confirm whether cover is direct or reimbursement-based. If cancelling after selling a car, check refund rules first: one review says less than two months of comprehensive cover remaining meant no refund. The mixed feedback makes the quality of follow-up especially important to verify before committing.