Fast renewal
One customer had car-renewal papers prepared within minutes, with their questions explained patiently.
Orient Takaful PJSC Dubai
Deira
Orient Takaful PJSC Dubai is a Deira insurance company handling motor and health policies. Reviews show that customers can renew car cover in person and use partner body shops for accident repairs, though claims, refunds and routine enquiries are often described as difficult to progress remotely.
Reputation Score
2.0
★★☆☆☆
492 ratings
Source: Google Maps
The Good Stuff
Available surveyor
One motor-claim review says a surveyor was available daily at an Al-Futtaim body shop and the work moved quickly.
Tips for a Better Visit
Confirm waiting. Before paying for health cover, ask for the waiting period in writing; one customer paid for tests after repeated requests were rejected.
Get written terms. For motor claims, keep written confirmation of benefits such as replacement-car cover because customers report conflicting emails.
Allow time. Do not assume a minor accident will receive same-day approval; one customer waited two weeks while the car sat at a body shop.
Keep records. Save claim reports, emails and submission confirmations, since one customer had to resend documents already uploaded through the website.
Plan renewal. Start renewal early and do not rely only on a callback; a customer waited more than a week despite calling every listed number.
Escalate promptly. If a time-sensitive claim remains unanswered, keep a dated trail and consider the formal complaint route mentioned by several reviewers.
Plan the visit
Practical details
https://share.google/8enh42qEKNThNqXw6 Al Futtaim Office
Al Muraqqabat - Deira, Dubai
| Mon | 8:30 AM – 2:30 PM |
| Tue | 8:30 AM – 2:30 PM |
| Wed | 8:30 AM – 2:30 PM |
| Thu | 8:30 AM – 2:30 PM |
| Fri | 8:30 AM – 2:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Motor insurance
Motor insurance customers mention renewals, accident claims, repair approvals and settlement follow-ups.
Health insurance policy
A customer reported paying for a health policy while facing rejected requests linked to an undisclosed waiting period.
AAA replacement car service
The AAA replacement car service is specifically mentioned in a complaint about contradictory claim emails.
No Claim Certificate
One insured customer sought a No Claim Certificate after a year of cover but said the request was not addressed.
Common Concerns
Unanswered calls
Repeated reviews describe calls ringing, disconnecting or going unanswered, including during accident claims.
Email delays
Customers report waiting days or nearly a week for email replies, sometimes without a useful update.
Claim approvals
Approval delays have left cars at repair shops for weeks; one review says a two-week approval wait was unnecessary.
Conflicting information
A motor-claim customer received contradictory emails about whether the AAA replacement car service was included.
Policy transparency
A health-policy customer says a six-month waiting period was not clearly explained and requests were rejected during the first five months.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around AED 16,000
health insurance policy
“I paid around AED 16,000 for a health insurance policy, and at no point was I clearly informed by the sales representative about a 6-month waiting period”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Orient Takaful PJSC Dubai handles motor and health insurance, with reviews specifically mentioning car renewals, accident claims, repair approvals, refunds and documents such as a No Claim Certificate. One customer’s renewal paperwork was ready within minutes, and another reported a surveyor being available daily at an Al-Futtaim body shop while repairs moved quickly. That positive experience is not the dominant pattern.
The main concern is access to support: customers repeatedly describe unanswered phone lines, calls that disconnect after long holds and emails that take days to produce a reply. This matters most after an accident, when a vehicle may be sitting at a garage and approval or rental-car arrangements are time-sensitive. Claim timelines vary sharply in the reviews.
One repair that should have taken three to four days reportedly lasted more than a month because of approval delays, while another customer waited two weeks for approval. There are also complaints about unresolved refunds and a request for a No Claim Certificate being overlooked in favour of a renewal quotation. If you are considering a policy, get waiting periods and benefits in writing, especially health-policy exclusions and replacement-car cover.
Keep every submission and follow-up, and allow plenty of time for renewal or claims rather than depending on a callback.