Gentle grooming
Nervous cats and dogs are handled patiently; one rescue dog eventually relaxed enough to have her teeth brushed.
PetsFirst Veterinary Clinic and Grooming
Al Wasl
PetsFirst Veterinary Clinic and Grooming is a pet-care clinic in Al Wasl where customers book veterinary visits alongside grooming. Reviews are especially specific about gentle cat grooming, puppy vaccinations and microchipping, with a clean setting and convenient validated parking also noted.
Reputation Score
4.7
★★★★★
182 ratings
Source: Google Maps
The Good Stuff
Cat grooming
Reviews describe careful full grooms, including nail trimming, ear cleaning and de-matting for long-haired cats.
Vaccinations
Customers report smooth puppy and kitten vaccinations, including an annual vaccination arranged through home service.
Clear reassurance
A customer praised the vet for explaining a diagnosis clearly and helping avoid unnecessary additional consultations.
Clean setting
The clinic and grooming area were described as clean and hygienic, with parking nearby and validation available.
Aftercare
One review highlights quick responses and strong aftercare from the doctors following treatment.
Reasonable pricing
A long-term customer described the prices as reasonable and affordable, without overcharging.
Tips for a Better Visit
Validate parking. Ask reception about parking validation; reviewers found parking close by in the same building.
Request home care. If bringing your cat in is difficult, ask whether home service is available; one customer arranged annual vaccinations at home.
Confirm follow-up. Before paying or leaving, confirm how refunds and post-visit questions will be handled, given one reported six-week delay.
Mention anxiety. Tell the groomer if your pet is nervous or reactive; reviews suggest extra settling time can make grooming much easier.
Plan the visit
Practical details
Citywalk Residential Building 13B G01
Al Wasl, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | 8:00 AM – 10:00 PM |
Common Concerns
Refund delays
One customer said a refund remained unpaid for more than six weeks despite repeated promises and no proof of transfer.
Serious-care concern
A reviewer reported that a dog became critically ill after treatment and later needed emergency care and intensive care elsewhere.
Follow-up issue
One customer said messages about a dog's fungal infection and severe itching were seen but ignored.
Diagnostic concern
A reviewer said a cat was told there were no ear or gum problems, then another vet diagnosed severe infections after appetite loss.
Procedure complaint
One reviewer alleged that their cat died during a routine dental procedure; this is a single, highly serious customer account.
DXB
LOCAL
LOCAL
The Bottom Line
PetsFirst combines veterinary appointments with grooming in Al Wasl. Customers use it for cat and dog grooming, vaccinations, microchipping and routine consultations, so it can be convenient when you want basic care and grooming in one visit. The grooming feedback is unusually detailed: nervous cats were handled patiently, a Scottish cat had her nails trimmed and ears cleaned, and a matted Persian received a shave.
The clinic’s atmosphere is another consistent strength. Reviews mention friendly reception staff, clear explanations and pets being kept comfortable during examinations. One customer arranged annual cat vaccinations through home service after an initially difficult visit.
The clinic and grooming area were also described as clean, while parking in the same building was reportedly validated. There are important qualifications. Several reviewers raised concerns about medical diagnosis or treatment, including reports involving emergency care elsewhere, a missed ear and gum infection, and a fatal dental procedure.
These are customer allegations rather than independently verified findings, but they justify asking detailed questions and considering a larger hospital for serious or complicated cases. One separate reviewer reported waiting more than six weeks for a refund. Grooming appears to be the clearest strength; for medical care, especially procedures or emergencies, compare options and request thorough follow-up.