Fast pickup
Some handovers are remarkably quick: one customer received their car in less than five minutes.
Sixt Rent a Car - Dubai Airport T1
Al Garhoud
Sixt Rent a Car at Dubai Airport Terminal 1 provides airport vehicle pick-up and returns for travellers in Al Garhoud. Reviews mention quick handovers, clean cars that sometimes match the booking, and support with issues such as flight delays or replacing a vehicle with a tyre problem.
Reputation Score
3.7
★★★★☆
1,024 ratings
Source: Google Maps
The Good Stuff
Clean cars
A strong pickup experience included a spotless, well-prepared vehicle matching the reservation.
Easy returns
Several customers found the Terminal 1 return process straightforward, including one who described it as easy and fast.
Vehicle replacement
One customer reported that a Mercedes GLE with a tyre losing pressure was replaced at their hotel without delay.
Clear handover
A customer said the rental process was explained clearly and the handover was quick and smooth.
Delay support
When a booking site failed to pass on a flight delay, the counter team found a solution for the customer.
Tips for a Better Visit
Document pickup. Photograph and record every mark at collection because one review says the pickup inspection was not properly conducted.
Check statements. Review your card statement after returning the car and request an itemised explanation for every post-rental charge.
Confirm fuel. Get any fuel arrangement written into the booking; one customer said fuel was billed at four times the expected price.
Allow time. Do not plan a tight airport schedule: a customer reported waiting more than 30 minutes for pickup.
Match booking. Before paying, confirm the exact model, equipment and total price, as one customer received a basic Chinese car instead of a Toyota Yaris.
Clarify Salik. Confirm whether Salik is prepaid or charged on return; one review reports an attempted AED 900 prepayment despite the customer declining it.
Plan the visit
Practical details
D89 Airport Rd
Al Garhoud, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Toyota Yaris
The Toyota Yaris appears as a booked economy-car example, although one customer reported receiving a different Chinese vehicle instead.
SL 55 AMG
One customer specifically rented an SL 55 AMG and described the drive as enjoyable.
Smart Protection insurance
Smart Protection insurance was mentioned in a dispute over whether a minor paint scratch was covered.
Salik package
A customer said the only additional charge authorised at the counter was a toll and Salik package.
Common Concerns
Billing disputes
Reviews describe duplicate, unexplained and disputed charges, with some customers reporting no useful follow-up from support.
Damage charges
Several customers disputed substantial charges for minor or pre-existing marks, including a reported AED 2,000 charge.
Vehicle mismatch
Booked models were sometimes replaced with Chinese cars or lower-spec vehicles, and some customers said extra payment was requested.
Long waits
Pickup delays can be significant: one traveller waited more than 30 minutes in a poorly maintained area.
Uneven service
Customer experiences vary sharply, with reports of rude communication and bookings being cancelled after disagreements at the counter.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2000 dhs
damage charge for a small scratch
“And when returned the car, they charged me 2000 dhs for a small invisible scratch that was not caused by me anyway!”Google review · June 2026
AED 7,000
cosmetic-damage hold
“A very minor cosmetic issue was treated unfairly, with an excessive AED 7,000 hold placed immediately without proper customer consideration or managerial review”Google review · May 2026
900 AED
Salik fees
“This is how the Aljun agent in front of me offers me to prepay my salik fees for 900 AED”Google review · December 2025
AED 1,890
paint-scratch charge
“Even though I rented the vehicle with Smart Protection insurance, they charged me AED 1,890 for a tiny paint scratch (see attached photo) that was barely visible”Google review · November 2025
2,000 dirhams
deposit
“They took an extra 2,000 dirhams deposit and 1,000 dirhams on top of the 2,000 dirham deposit I already paid to Tripden”Google review · April 2026
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The Bottom Line
Sixt Rent a Car at Dubai International Airport Terminal 1 is a convenient place to collect or return a rental in Al Garhoud. Customers have used it for everyday cars such as the Toyota Yaris and for larger or more premium vehicles including a Mercedes GLE and an SL 55 AMG. Some handovers were completed in under five minutes, while others involved waits of more than 30 minutes or a substituted Chinese model.
The strongest reviews focus on clean, well-prepared cars, clear handovers and easy returns. One customer whose Mercedes GLE developed a tyre-pressure problem said the vehicle was replaced at their hotel without delay. Staff also found a solution when a booking platform failed to pass on a flight delay.
The main caution is financial rather than logistical. Multiple reviews describe disputed damage fees, duplicate or unexplained card charges, fuel billing problems and deposits or holds that customers struggled to recover. Photograph the car carefully at pickup, confirm the model and every optional charge in writing, and check your card statement after return.
The business-supplied terms state that major credit cards are accepted but debit cards are not.