By rating and review confidence
Best Banks in Dubai
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What people like
Quick chequesThe team prepared manager cheques at short notice, which helped one customer meet an urgent need.
Account openingOne customer described the account-opening process as smooth and found the guidance helpful.
Historically, DIB’s Dubai Internet City Branch in Al Sufouq handled everyday banking requests such as account opening, manager-cheque preparation and loan-related support. Service reviews are sharply mixed, and a recent customer report says the branch is permanently closed, so verify its status before travelling.
View full business page →Tip: Verify statusCheck that the branch is open before setting out; a 29 April 2026 review says it was permanently closed.
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What people like
Issue resolutionOne customer said a previously rejected request was properly reviewed and resolved at the branch.
Late serviceA teller completed a transaction shortly before closing without rushing the customer.
First Abu Dhabi Bank’s Sheikh Zayed Road branch in Al Quoz handles everyday banking, including savings and current account opening, with an ATM/CDM for withdrawals and cash or cheque deposits. Reviews suggest the experience can vary sharply, from carefully explained account setup to drawn-out follow-up on unresolved requests.
View full business page →Tip: Bring proofIf the displayed balance looks wrong, bring transaction or salary SMS records; one customer used them to support a withdrawal.
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What people like
POA withdrawalsA withdrawal authorised by power of attorney was completed in one business day instead of the expected three.
Security guidanceSecurity staff can direct visitors to a faster route for stamped statement printouts without taking a queue token.
Mashreq’s full-service bank branch in Dubai Internet City handles everyday cash and account needs, with business banking support and self-service kiosks. Reviews suggest it can be useful for document collection, account-related requests and some card services, but visitors should allow time for queues and follow-up.
View full business page →Tip: Ask securityFor a statement printout with an official stamp on every page, ask security whether you can bypass the token queue.
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What people like
Extended depositsMore than a dozen cash deposit machines are available 24/7, useful when you need to deposit cash outside branch hours.
KYC helpSeveral reviews describe staff completing or supporting difficult KYC updates, including one resolved on the same day.
Commercial Bank of Dubai’s Main Branch in Port Saeed handles everyday banking, including account opening, KYC updates and account closure. It also has 24/7 cash deposit machines, making it useful for customers who need basic branch services outside regular counter hours.
View full business page →Tip: Confirm closureBefore visiting to close an account, confirm the exact process with the call centre and branch; one customer was sent between both.
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